YMCA of Greater Cincinnati

"I wasn’t familiar with the Cincinnati YMCA when I signed up on 1/10/24 so I asked the front desk attendant for a tour and got treated rudely, with a huff and an eye roll, like it was an inconvenience. The same rude attendant, who I made aware that I would only be in town for a short period of time, advised me that I could set up a cancellation date on my membership so that it would automatically cancel before the next billing cycle. I set my cancellation date for 1/31/24 and the following month, on 2/6/24, I was charged $115.00. Mistakes happen right? Or people just can’t be bothered to thoroughly do their job. Well after 6 calls to the front desk which only got me redirected to leave 2 voicemails and 2 emails for the director, Jack Estael, I had to go the route of disputing the transaction through my bank as opposed to being easily and rightfully refunded by the YMCA. I still have not received a response (phone call/email) from Jack. I also would like to again mention how both attendants of the front desk acted like they were too “big time” to work the front desk at the YMCA, while in fact, working the front desk at the YMCA. They are probably too busy managing all the aspects of their social media and writing fire “bars” that will surely propel their rap careers to the stardom they are destined for."

"I'm a Senior Citizens wanting to learn how to swim. I been trying to get some information from the YMCA on central parkway all I get is sorry no one is working. Can someone give me some help with this problem."

"Why are you locking the front door *a half hour* before closing time??? This is so obnoxious. If your hours are "till 8:30 pm", don't lock the door at 8!!! This is a very unhappy member not about to use the membership they pay for because you're not upholding your posted hours because some night worker wants to get out early. Very frustrating that this *keeps happening* at the Central Parkway location. What am I paying for if I can't use it???"

"Best thing is not the indoor outdoor swimming pools, weight room, sauna, Steam room, hot tub, indoor gym and many other ways to relax or get fit. It's the fact that you can go to over 3,000 locations with one membership. Heck how many places can you actually do all that in one location?"

"My first time at the YMCA. It was okay. Great machines to workout on. Was surprised they don't have water aerobics being they have a warm water pool. Also no swimming lessons. I joined and had to ask for a tour. No one showed me how to work the equipment. It's convenient though."