Ashley Store,

3622 West Granville Road, Columbus, OH 43235

"Richard was an amazing representative. He was very knowledgeable and answered any questions we asked. He was friendly and did not pressure us into buying anything. When we opted for something a little cheaper he was fine with our decision and did not try to talk us out of it. I 100% would recommend him to anyone and look forward to working with him in the future."

"I typically don't leave reviews, but my recent experience at Ashley Home Store was so disappointing that I feel compelled to share. Save yourself the hassle and shop elsewhere. Our experience with this store was a total nightmare. We ordered a bed set around Thanksgiving, with the assurance that it would arrive within 2-3 weeks. However, the shipment was delayed by a staggering 2 months. But that's not even the worst part. When the delivery crew finally arrived, they didn’t mention that the slats for the bed were missing. They went ahead and assembled the bed without them. A few hours later, the bed collapsed! We reached out to the store but received no response from the salesperson who initially assisted us. We visited the store in person the next day and explained the situation, we were promised a resolution. Days later, a second team arrived with a box spring, only to realize that what we needed were slats. The following week, a third team came with slats, but they were incorrectly sized and couldn't fit the bed frame. Another week passed, and a fourth team was sent, they arrived with no slats, claiming they were here for servicing purposes. After enduring 2 months of waiting and 4 unsuccessful attempts to resolve the missing slats issue, we found ourselves still without a solution. We wasted countless hours at home waiting for these teams to arrive, only to be met with disappointment each time. The customer care team seemed helpless, repeatedly sending individuals without any progress toward resolving the problem. Having shopped for furniture at various places before, I can confidently say that I've never encountered such incompetence and disregard for customer satisfaction. Save yourself the frustration and take your business elsewhere."

"Great customer service from Kate the Great and Frank! Helped us find the perfect sectional for our space. We went to Pottery Barn, Crate and Barrel, and many other stores before we landed on our sectional from Ashley. Felt even higher quality and more comfortable, for a third of the price. Will be returning to purchase the rest of our living room furniture with them. Would recommend to others and make sure to ask for Kate the Great and Frank!"

"Sales Manager, AJ Jallaq was extremely professional, attentive, and got us an incredible deal on a beautiful sectional and over-sized ottoman. Cant recommend enough"