Steak 'n Shake

"I generally don’t like steak Steak ‘n Shake. Too cold, dirty, loud. My kids like the food, so I humor them. This location seems different. As of July 2023, they use a touch-screen ordering system for everyone, including dine-in. The store seemed clean (except for the perennially dirty floors — (is this part of the brand?)) Food came quick enough, and the new semi-self-service atmosphere seems like a stark improvement. This location is doing something right!"

"After drinking 3/4 of my shake, something came up thru my straw, and stuck on my tongue...I immediately escaped my tongue to see what it was, thinking it was a piece of plastic. NO!!!! it was a human fingernail! I got so sick. It was dirty and gross. When I contacted the restaurant, manager was very nice, wanted the finger nail, to turn over to their risk management team. She then offered 3/$5.00 gift certificates. Ummm no thank you!"

"Started out great. Seated quickly. The person at the table next to us fell in the wet floor and not one employee noticed. After 30 minutes of waiting on our food and seeing people came in after us finish their meals and leave. We saw our server questioning the kitchen about the food. They had obviously lost our order. The manger didn't seemed phased when we asked him to check the wait time...32 minutes. He didn't seem to think it was long wait and said something about the flow. It wasn't that busy they had 4 if not more cook staff. I had to ask him to comp the 2 drinks that we had while we waited. The floor was still wet when we left. And as we were complaining someone from the kitchen asked if they still needed the mushroom burger as in I feel they had just started it 2 minutes earlier when or server checked on it. Don't wait any longer than 15 minutes without seeing if they even started your order."

"Disappointed once again. Our waitress took our order at 10:08am, received food at 10:58am. Only 1 of 3 tables in the restaurant. Room temperature orange juice, & ice cold coffee.....ICE cold coffee (we ordered hot coffee) LOL, was these coffee pot even on? The waitress didn't even notice. What? Seriously? This is our 3rd experience like this in a row at this location & multiple times at other Steak & Shakes. Wow. We're officially done with this chain of restaurants. Get it together. We're going elsewhere. Good grief."

"Located off of I-275 across from Home Depot and behind BP gas station on Omni-plex drive. Mid-day is a good time to visit this Steak'n Shake. There were very few patrons and the wait for my order was fairly short. This location could benefit from sweeping, mopping and buffing the floors, cleaning the windows, and sprucing up the curb appeal of the restaurant. Just a thorough wipe down. Aside from that, the young lady that took my order was polite and the other employees were busy working meeting the needs of the customers."