Carter's

"Received an adorable Carter's set for my daughter for Christmas that was too small. Didn't have a receipt, but had tags still on. Went in to see if I could just exchange it. The woman working (manager) said it wasn't one of their outfits. Didn't look it up, just very dismissive. Took us two minutes to verify it was on the Carter's website via the barcode. Called customer service and it took them 20 minutes to argue with the store manager, same person we spoke to, to allow us to exchange it. By that time it wasn't worth the $$. Had already wasted enough time. Woman working was rude, dismissive, not customer oriented, and to be honest a little lazy. Will not be going back. Carter's phone customer service deserves 5 stars though!"

"Have always had a great experience at the Mentor Carters. The staff is amazing! The store manager and team really go above and beyond!"

"Great selection of clothing, just a little sparce on 18 mo 2pc jammies for boys. The good news is that if available, they will order it in any size and ship it to your home, free. Staff is helpful amd pleasant."

"First of all I would like to say that this store is always clean, eye appealing and orderly. Yes, the regular prices are a bit high, but there is always a sale! You can usually find very good sale prices and add that with fun cash and coupons and you can really hit the jackpot! You would actually spend more at Walmart for way lesser quality. That aside, I have to reply to the previous poster. I, in fact, have found every member of this staff almost overly friendly and beyond helpful! I am a bit shocked that you had such an interaction with Irene. I shop here often and Irene is actually one of my favorites. She is always so very helpful and kind hearted. Not just me either, I’ve watched her interact with other customers and they love her, she’s a real gem! Hope your experience is better next time:)"

"It's a typical children's clothing store. They have girls clothes on one side and boys on the other, clearance items in the back. Everything is almost always on sale, so no need to buy stuff full price. It's clean and the employees are friendly."