The Honey Baked Ham Company 35101 Euclid Avenue, Willoughby, OH 44094

"The one and only place to get a delicious spiral cut honey baked ham!"

"Picked up my prepaid order today and stood in a line that was basically out the door. There was only one person working in that line and 3 others helping walk in customers. Lexi was working hard to get through that long prepaid line while the other 3 employees did not think to help her and seemed to ignore the complaints coming from the customers. Asked for the manager who was out to lunch. A big thank you to Lexi for her hard work and excellent attitude!!"

"I rarely write reviews but felt it necessary to counter some of the negative reviews I have seen. First time every going to honey baked ham and the employee who helped me was wonderful! It was very hectic inside (a couple days before Xmas) and she still answered all of my questions with patience and sincere kindness. I believe her name was Ann (apologies if I’ve misspelled that). Everything was pretty clear as far as where to go if you had already paid or if you needed to pay at register, yet many customers were in the wrong lines. There was signage right as you walked through the door. I’m not sure what others have experienced, but my experience was phenomenal. Ann deserves a pay raise! Not a thank you and gift card, a pay raise."

"I had mistakingly ordered from wrong store my bad but cashier (very nice and pleasant) told me to just cancel the other one. I asked her if she had number or could call for me. She said I could call . Manager chimed in and said I can call myself. Then telling her “you know that is not how we do that here.” You don’t degrade a cashier or subordinate in front of a customer. Hence no other customer in the store . Store manager was a guy that needs customer service etiquette as he was very rude . After years of going to that store I will never buy from there again . Five stars are for the cashier , the manager gets zero stars so three star post ."

"VERY VERY DISAPPOINTED with SO MUCH FAT on this Honeybaked Ham we bought to serve for our family Christmas dinner today! Apparently nobody trimmed it . . . or didn't trim enough as we ended up throwing away about one-third of the 10.3 pound ham! Not happy! We chose Honeybaked in the first place as it was always consistent and, as such, was our go-to, but might have to really think twice before doing that again. Kinda was like their current TV commercial . . . "it's no Honeybaked" . . . . except this one WAS!!!"