Jos A. Bank 7565 Kenwood Road, Cincinnati, OH 45236

"Had two of the worst retail experiences I've ever encountered in this store. Neither time were they particularly busy. When spending hundreds of dollars on a suit, I would expect at least basic amount of service. I was ignored the entire time I was in the store and any requests for assistance were met with a sigh and a look of disgust. Unfortunately for me, I liked the suit and decided to buy it. Took about 15 minutes to check out (the first 5 of which was me standing at the register waiting). The associate struggled to record my name, phone number, and email address likely due to the headphone in one ear the entire time. They also tried to charge me for shipping an out of stock item to the store (not a special order). I notified Jos A Bank of my experiences, and the store manager called me assuring me they would be better and offered to apply a slight discount to my purchase. This was never applied. When returning to the store to get my pants I again waited at the register for a solid 10 minutes before being helped. The associates then had to make multiple trips back looking for my item. I will not be shopping here again and telling my friends/family the same."

"If you need to rent tuxes, don't go here. They messed up almost every order - having wrong sizes, telling me things would be ready when they weren't. Then they just completely lost an order. We had the confirmation email and number, paid for it and everything, and they just never actually ordered the suit and couldn't even find the measurements in their system to be able to actually order it. So they made my party member come back in to the store to remeasure and they made him pay for overnight shipping to get it there. This was after I had called multiple times that week to ensure all the tuxes had been ordered and would be ready. Absolutely ridiculous and unprofessional, especially after we had already paid hundreds of dollars for each suit. Save yourself the headache - go anywhere else"

"Brought my son here to get fitted for his tux. We were helped right away. The staff were very knowledgeable about what would look best on my son"

"Let me preface my review with this; We ALL make mistakes! What’s is critical, is how you respond when you do. Today, I went to pick up my suit rental, and they were unable to find it. I have a very important event tonight, and honestly, I fell just short of panic mode. However, the response by William and Ravelle was nothing short of “awe inspiring!” Within 22 minutes of walking into the store, I walked out with a fitted tux!!! Both of these gentlemen are true professionals and clearly passionate about what they do. They know the critical importance of customer service and reacted to the situation calmly, precisely and with a smile! Thank you!!!!!!!!!"