JD Sports,

7875 Montgomery Rd Suite L141, Cincinnati, OH 45236, United States

"I had an awesome experience shopping with J.D sports. Their prices beat other major retailers. They also keep stock it's rare you can't find the size or color you are looking for. Shipping is prompt I received my package 4 days earlier than the estimated free shipping date . It included a free return label if needed. Notifications are very informative & consistent. I also had to call about an in-person exchange. The customer service representative was very helpful he didn't mind guiding me in the right direction verse most treat you like it's self explanatory on the app or you should know. Last but not least returning items was simple along as it was within 45 days of purchase and product In original packaging containing no damage. Adding you can return or exchange with your local Finish Line as well. I hope this was helpful for everyone."

"Terrible service from the staff, you ask them to show you a model in some size and apparently that bothers them. I think that if you don't like the work, don't go, I have bought several times in this store but because of the attention I have received lately I will consider returning"

"This store is situated at Kenwood Towne Center, a great location. The merchandise was above average in quality. However, the appearance was less than inviting and the customer service lacking. (For example, four salespersons were available, yet I was forced to ask for assistance.)"

"Customers service was next to none. I asked about the name of a certain shoe that only came in men's that my wife wanted. They all told me they didn't know. They could have simply went to the back an looked on a box so I could find them online. No help what so ever!"

"Stopped in to exchange a purchase I made online. The sales lady asked if I needed help as soon as I walked in the store. I told her I needed to exchange a pair of shoes I bought online for a smaller size. Great customer service from the sales lady as well as the store manager who processed my exchange. I got the size I needed and I LOVE my new shoes! Shout out to the JD Sports staff for making my experience a pleasant one! I will definitely shop here in the future!"