Tim Hortons,

4969 Roberts Rd, Hilliard, OH 43026, United States

"Clean and fast service almost every time I go there. This recent visit, Zay was very patient with my order. It was excellent."

"This morning, at 7:37 AM, I attempted to place an order for a mocha caramel coffee at Tim Hortons, selecting the hot beverage option. Despite repeatedly articulating my order to the associate, it seemed she had difficulty comprehending my request, and her tone became somewhat impolite. I proceeded to the drive-through window and expressed my willingness to place the order there, to which she insisted that I must enter the establishment. I informed her that I preferred the drive-through service, primarily due to time constraints arising from my work commitments. Additionally, I made it known that I have a hearing impairment and was struggling to hear her clearly. However, she disregarded my concerns and insisted on my entry. I reiterated my preference for the drive-through, but she abruptly closed the window and instructed me to leave. I chose to remain, at which point she reopened the window and threatened to involve law enforcement if I did not depart. I calmly encouraged her to contact the authorities, as her actions seemed to reflect bias and discrimination, both related to my disability and my racial background. To my dismay, she raised her voice and suggested that I "go back to my country," despite the fact that I am a teacher who serves this country diligently and proudly. This unfortunate incident occurred at the Tim Hortons located at 4969 Roberts Rd, Hilliard, Ohio 43026 While I understand that this behavior may be an individual's action, I want to emphasize that I will continue to share this experience on public platforms such as Google until I see proactive steps taken by the company to address this issue. It is crucial that Tim Hortons management takes immediate and decisive action against hate and racism. This should include comprehensive training and education for associates on diversity, equity, and inclusion, as well as the implementation of measures to ensure that all customers are treated with respect and dignity, regardless of their background or abilities. Only through such actions can we hope to create an environment that is welcoming and inclusive for all patrons."

"Ordered a hot chocolate yesterday and got home to find out it was some vanilla latte. Today my wife went through the drive through to get me a hot chocolate and it wasn’t right again. Went inside to get it fixed and it still wasn’t right. They need to fix that machine."

"I ordered a Nutella croissant and this is what i got i saw that after i left!! And i can’t believe that i payed almost 7 dollars for two of these!! Plus i actually got the same orders few days before and it was a full croissant do I don’t know what happened!?"