Starbucks 2050 East 96th Street, Cleveland, OH 44106

"Ran out of fingers counting how many times I’ve waited 30+ minutes for a black coffee."

"Very busy place but don’t dare ask a question. Yesterday I asked the cashier, who was idle at the moment, if they have something, and the overweight female manager scolded her for talking to me and said I can ask her the question. The manager turned around and ignored me. The cashier even said the gentleman is standing right here, and still the manager ignored a 2 second question. Cashier was sweet and great, manager was awful. I feel bad with those that work with her. Today I witnessed someone actually get the manager’s attention to ask a question, and before he could ask it, the manager rudely told him they are behind and they’ll have to wait. He was left standing there as she turned around and walked away. She needs not to be in retail and work by herself."

"I have been working as a contractor at the Cleveland Clinic's Crile building since January of this year. This Starbucks is the busiest one I have been to! Despite that, your crew there is amazing! I have gone from being the "Venti, No Whip Mocha" guy to being greeted by name every morning! Carina, Gabby, Mimi and Charina all greet their customers with a smile and a good morning, no matter how overworked and tired they may be! I rarely go in the afternoons, but When I did Kevin showed the same great customer service! I hope to return soon, but work calls me elsewhere! To everyone else whose name I forgot(and those I mis-spelled) please forgive me, I WILL miss all of you! Lee, The Venti No Whip Mocha Guy!"

"Ordered coffee at 730 thru mobile app. 35 minutes later I still did not have a simple tall pikes. Woman handing them out tucked some drinks under her arm to carry more. Pretty disgusting. Could not cancel my order. Had to leave"

"This is a smaller shop in Q-building compared to the other one near the dinning area. Also it is not 24 hours open unlike the other one. Nice tables and chairs are available outside the shop."