Starbucks 15919 Pearl Road, Strongsville, OH 44136

"Said my order 3 x and still got the wrong thing. This happened to the people in front of me as well."

"Awesome drinks and desserts as well as super friendly staff!"

"the absolute most rude barista i have ever experienced in my life. the cup was FILLED to the absolute top with ice to the point where the coffee in it was just enough to fill up a shot glass. i’m not joking. when we asked for less ice she aggressively dumped it out and made another that was a world of a difference. starbucks is expensive nobody wants to pay for ICE?? then when we asked if there’s espresso in the drink she completely rolled her eyes & said yes & we said we were just wondering what’s in the drink & she gave us the dirtiest look. i have never been treated like this by a starbucks barista ever. it was disgusting."

"baristas were a little mean today, i asked for extra caramel on a frap twice and they still told me that i didn’t. then got mad when i asked for it to be put on. also gave me super watery drinks"

"I go here 3-5 days a week sometimes twice a day, I order the same thing 90% of the time (grande vanilla sweet cream cold brew), yet for the last 3 months only once a week does it have vanilla in it. I know there are shortages, but if you don’t have vanilla and someone orders a drink that requires that, I would assume they would say something about not having vanilla. I don’t like complaining because I know at the end of the day, the employees are working hard and have a lot on their plate especially during the holiday season, however I spend a lot of money here between myself, my husband and kids and it’s honestly sad that now I have more worry than excitement when I go wondering if they put vanilla in my standard vanilla drink."