Alo 7875 Montgomery Road, Cincinnati, OH 45236

"I was soo excited to see an Alo store open at Kenwood! I shopped with Olivia when I stopped in this past weekend. She helped me find the perfect outfit for my college daughter for her birthday. She was so patient with me while I was being so indecisive! I loved my experience here and will be back soon!"

"Absolutely the worse customer service. Returned a shirt that my son bought cash. Keep in my mind my dad gave $100 for his Christmas gift. The shirt still has tags and we even had the original receipt. They said they will put the $90.55 on store credit, though the receipt said any return will be onto original form of payment and can be on store credit. They would not give us back our original receipt. And when called in she said they don’t have it bc it’s in the trash. I asked her to get it and she said one of the employees took out trash couple hours ago. That’s a lie. We were just there 30 minutes most. Is this how this store treats there customers? How crazy. If you go few stores down LuLulemon treats customers great and even have discounts for students, first responders and military. We tried to talk to Alo reps and basically either blowing us bc there so called luxury and we’re just lower class and want to control customers buying habits. It didn’t say will be on store credit. Absolutely bad service. We spoke with numerous customer reps on the phone and they said no will be on store credit only, but the receipt said back on original form of payment(cash). Spoke with a manager and she didn’t know the store return policy on the phone. Very deceiving. If I can give out no stars and them giving us stars I would gladly take a star. Save your money folks and shop at LuluLemon where your money will go far but most of all you can return items and they will gladly help ensuring customer service is truly customer service, not deceiving customers and just a number. Lululemon all the way."

"I went in today with an expectation of a pair of items I wanted. Given the stock of items the search for what I thought wanted was difficult. Megan(Meghan?) was incredibly helpful in helping me find items that not only fit, but helped source them from another store in NYC. This was my first experience in a retail Alo store and definitely will not be my last. Thank you Kenwood Alo staff for being so helpful."

"Rudest manager. Power trip. Hey alo now I'll be shopping at competitor thanks to your power trip manager. Just wanted to buy some clothes. Miss sass doesn't want to sell your clothes. Good luck."

"The store employees were not great. They greeted white customers that came in and ignored me."