Home2 Suites by Hilton Troy

"Unbelievably disappointed in this hotel. Our 4 year old son accidentally left his Parrot and Deer stuffed animals behind and when I called the hotel, the receptionist said “o yes, the two stuffed animals left behind, let me get those” and then when she got back on the phone said “I can only find the deer” … so you’re telling me YOU KNEW there were TWO stuffed animals and confirmed this before I even gave the reservation number, but now one is mysteriously missing. People are sick. Hope whoever stole the parrot is happy that a 4 year old is having trouble sleeping at night. Do not trust this hotel staff."

"I chose this hotel specifically because they have EV chargers. The chargers state that they will work only for hotel guests. I arrived after midnight, checked in and let the hotel know to turn on the charger for me. Neither non-Tesla charger was functional. Very disappointing. Had I known I would have picked a different hotel."

"Do not stay here. The first room was flooded and the front desk told me this was normal from the fridge defrosting and suggested sending more towels to the room to soak it up. After deliberation, I was finally given another room. Unfortunately, when I woke up, I had bumps on my arms and found bed bugs on the bed sheets and couch. The staff seemed underwhelmed when told about this and offered no solution other than an apology, for bed bugs!! Stay away from this place."

"WORST hotel experience of my life!!!! I have never been treated so poorly by a stranger and this was the front desk worker *who works in customer service*. After he was nasty with me I ask him to please not speak to me like that… I had my 3 young children with me. My little boy started crying. He told me to get out of the hotel or he was calling the police. Absolutely insanity! I will NEVER stay at a home2 suites!!!"

"Amazing hotel for a quick overnight stop on our road trip. Right off if I-75- easy to find. Cleanest hotel we’ve ever stayed in. Great pool for our kids to get some energy out after being trapped in the car traveling all day. Staff was exceptionally friendly. Breakfast was yummy! We will definitely be booking at Home2 suites again. Thank you for the wonderful stay"