Tru by Hilton Monroe OH 300 Orton Drive, Monroe, OH 45050

"Would give it a zero if it was an option. Completely incompetent. Came back at 8:00 to pick up items and change for an important event. Could not get in the room, the battery in the door was dead. No one here to fix it. An hour so far and no one has any answers. Pitiful. Sooo, after TWO hours, finally got into the room, but had to pa k up and change rooms because they couldn’t fix the door. Drove two hours for a long planned, important (expensive) event and missed the whole thing!!!!! Out over $300 plus the room. Awesome."

"Loved my stay and would recommend to anyone I know traveling to through. Vanessa and Taylor were absolutely fabulous. Vanessa is a complete ray of sunshine and one of those people who make your morning more pleasant with her presence."

"The ladies at the front desk were very nice and helpful. Before I stay at a hotel I use their public restroom to get a feel for the hotel. Most lobbies are typically kept quite lovely so I prefer to look a little deeper. I went into the public restroom and it was disgusting. They had 2 different restrooms and upon checking the other it too was disgusting. Needless to say, I didn't stay at that location. I've stayed in Tru before in TN and it was quite pleasant. The Monroe, OH location needs to clean those restrooms."

"This place is great. We had a wonderful welcome from Jessica. She took great care of us after having to checking out of one hotel because of very bad conditions. It was nice to walk into, Tru to a clean, refreshing, relaxing, fresh smelling and a very friendly face with a warm greeting. Thanks Jessica for making are late check-in and stay wonderful and giving us great suggestions on things to do. Keep up the good work."

"We booked this hotel for a family trip from Sunday to Monday over Labor Day weekend and we booked 2 months in advance. It was a short distance from Kings Island and right around the corner from the casino. The location is great. Our check in was at 3:00, we arrived at 4:00 and they did not have rooms available or ready. The receptionist had to run up the stairs twice to see if they had a clean rooms available. It seemed as if we were just "assigned" our rooms not knowing if they were clean or not, as we were standing at the counter and had already waited 15-20 minutes to get the room. Once we got the room, it wasn't clean-clean... It was doable. The housekeeping needs work - smeared stuff on the wall, toilet was not clean, which then made me nervous about if the bedding was cleaned. We found ashes in the room from the previous person, but the room did smell fresh like something had been sprayed. The hallway had trash and dirt all throughout and looked like it had not been swept in a week. I was also annoyed that I am a Hilton member and nothing had even been mentioned about being a member. I will say the receptionist was pleasant, however the housekeeping needs work. I will probably not stay here again."