Best Western Monroe Inn

"This hotel is a dive. The rooms do not look anything like the images on their website. The windows are so thin and desperately need replacing, the rooms are so noisy due to that. Not quite sure what the king size mattress was resting on but it was not a king size base. The fan goes on and stays on when you turn the light on in the bathroom. Such a cheap way to design a room. The dead bolt on my room did not work as it would not line up with the door frame hole so i slept all night without the door locked. My friends husband tried to lock it, the poorly trained front desk clerk tried to no avail. He then informed me they were sold out so he couldnt move me. Really? The worst thing is the non hospitality manager Mr Patel, replied to me and to BW that there was nothing wrong with the lock. Not that he fixed it, but that I was wrong! 3 of us tried to fix it. Mr Patel, you are a disgrace to the industry. Do not stay at this hotel."

"Very disappointing stay. We stayed here on our return to Canada from Florida. My 78 year old mother booked two rooms for my parents and my husband and myself. Unknowingly, and accidentally, my mother booked twice. She did, however, only receive one confirmation. On arrival we were informed of the 4 rooms booked. Clearly this was an oversight and we asked for it to be amended. The woman at the front desk said she could not authorize it. No problem, we said, we will speak with manager in the morning. When we went to our room the white bedspread had a large and mysterious stain on it. Next to that were dots of either rust or washed blood. My parents room was next door and they had asked the front desk to check their fridge as it wasn’t in working order. Front desk clerk indicated maintenance had been in earlier to fix this fridge. This is important as my mother is a diabetic and her insulin needs to be refrigerated. I ran into the front desk person in the hallway and asked her to look at the bedspread. She apologized and fetched us a clean one. Soon after my parents asked for help from me as their tv kept turning off. There was a power bar mounted under the desk with many plugs and it kept tripping. We unplugged some lamps and the microwave and tv then seemed to work. The chair in the room was broken almost sending my 82 year old father over backwards. Most concerning was the painters tape on the smoke/co detector on the ceiling. Ceiling had clearly been recently painted. Tape was left on the detector. We have no way of knowing if the tape was over the sensor as the ceilings are high. We did not notice this until the next morning. In the morning we approached the manager who appeared to be an affable guy and let him know about the situation. Could we get the two extra rooms, booked in error, removed from bill? The manager went in and removed one but not the other. He said it was not possible as it was booked third party. This was not the case. My mother had booked through best western site so she can add her points card in. Despite being able to remove one room he denied a second removal. To no avail, despite our being reasonable with our request. To add insult to injury a higher rate was charged for the extra room that we did not use. This felt like a gauging. The gentlemen was not sympathetic and was a very good talker but what was told us, didn’t ring true. He said we should have called, not booked online. As travellers to the US, our Canadian cell phones can only be used in an emergency. We have never booked through a phone and the managers own business card lists his email address before a phone number as it is customary to book online, in my opinion. This was not a satisfactory interaction. Yes, our error. But an innocent one and could have been rectified by the manager, in the spirit of goodwill and customer service. Regarding the hotel, it is in some disrepair. It is obviously going through some decorating however, our shower was not connected correctly to the wall making the pipes shake and noisy. The dirty bedding was concerning. My parents bathroom door would not close which removed the expectation of privacy in the bathroom. Most horrifying was the tape left on the smoke detector. An oversight at best, fire hazard at worst. We could have overlooked the rest, except this, much like the manager could have overlooked our error. Would obviously not stay here again. We travel the I-75 corridor very often for business and leisure but will avoid this particular hotel."

"The room is AWFUL. The bathroom fan sounds like an airplane landing....after 5 minutes of squealing loudly first. There's mildew and pubic hair in the tub area. Would not recommend. We booked two nights but are going elsewhere for the 2nd. We wouldn't have stayed last night but it was late when we got in and we were exhausted."

"Horrible !!! Warning do not stay here !! Gross it’s stunk !!! Old the guy that checked us in was not very friendly. We went to look at the room only to discover it was old gross and smelled horrible we went out and got a reservation at another very nice hotel here in Monroe so thankful we did. I am sure there was bed bugs !! I will never recommend this best western here in Monroe I have requested a refund we will see if I get it. Oh and when we went right back in to get our stuff that guy that checked us in disappeared!!! I sure hope best western refunds my money but won’t hold my breath ,"

"I was having dinner in my room, when I returned from a quick Kroger store water run, I returned to my room to find ants all over my food. I switched rooms only to find the fridge was not working and the AC was off at 10:30 pm. I checked in late at 830pm. I requested a refund or partial refund from best western and they said sorry for the inconvenience and offered me 3000 points. Just as a ref 16,000 gets you free night. This hotel has gone down hill and customer service support was terrible. They wouldn't even compensate me for the dinner that was covered in ants. When you want into the room the picture is hanging and there is pee all over the floor it's a very bad sign."