AAA Independence Insurance and Member Services 5700 Brecksville Road, Independence, OH 44131

"Roadside assistance came out to the car. And kept repeating press on the gas turn the engine on press the gas press the gas turn it on turn it on this happened at least six times it was clearly not going to start. I go outside of the car and I look at the machine he's using and he said it is the alternator he then says go back in the car and start it again I said you just told me it's the alternator why would I try to start it again he said just try it again now hold down the gas pedal. I did not hold the gas pedal down. I thought this was very strange and then I became concerned later on that day that this man just instructed me to flood the engine. He then said we can tow you to any shop you want to go to but you have to call AAA first. Within two and a half minutes he's gone. I have to call another towing company to have it towed to a shop to find out there's nothing wrong with the alternator at all. I wanted nothing to do with AAA after that experience and I canceled my membership the next day."

"Fast, friendly, efficient employee helped me get ready for my road trip with a person Trip Tik (map) for my road trip vacation to the ocean. I have many stops during this multiple week trip. In 1 booklet there is a section for each leg of my trip. There is also a scan code for an interactive map for my phone with up-to-date info (road construction/detours). Also received tour books for the states and areas I'll be visiting. The AAA membership benefits are amazing, even saved $ on a rental thru Hertz ($54/day for a mid size SUV)! Average everywhere else $74. Every employee that walked past said hello and genuinely seemed happy to work there. Even though they are short staffed, they are doing a wonderful job taking care of their members' needs! Get a AAA membership you won't be sorry. Oh and if you need a EZ pass, they sell them here too!"

"My parents have been Triple A members for 24 years. Sometimes the people they talk to on the phone are rude....especially their managers. Today for the first time ever my mother called to ask if they can have a courtesy tow and manager Melissa would not. Its being towed from Cleveland to Garfield Hts. 10 minutes away. No they cant do it. They are charging them 80 bucks for 3 miles. I think being a member for that long, a courtesy should be given. No perks after being there for 24 years. I mean it doesnt have to be free but 80 dollars? Thats ridiculous!!! They obviously dont value their long term customers. Their customer service sucks!!"

"I bought membership for the Travel benefits. The Travel Agent did put together a very nice itinerary but there was very little after sale contact or support. Also when I rented a car they did not honor my AAA Discount."

"I had gotten a piece of mail for an old tenant (I've been here 4+ years) from AAA and I decided to see what the big deal was about. I sent in the application with my c/c number hoping that I could get the "great" deal. I received a call from Angie in the Independence, Ohio office to let me know that I had in fact been offered the deal and she needed additional information from me for who my 2nd free driver for 1 year was. She was helpful with my questions as I have never been a AAA card carrier and she was very personable. I would recommend that office to anyone who was looking to join or otherwise. So thank you Angie for being such a great asset to the AAA Independence office and I'm sure glad you got my application."