Cleveland Clinic Independence Express Care Clinic

"I went for a pneumonia rule out and the NP Michelle refused to even listen to my lungs and said to go to the emergency room because they don’t have an EKG machine or anything like that… what? When I said I don’t think it’s my heart or that I’m dying she AGREED but still refused to listen because she didn’t think it was pneumonia. In the time we sat there going back and forth about how I had to set up kid care before going to emergency, she could’ve listened to my lungs. I refuse to sit in a busy, understaffed emergency room when I just waited forever at a place that should be able to do a basic check. And what kind of Cleveland Clinic office doesn’t have an EKG machine?!? It’s the “world renowned Cleveland Clinic”. Do better. A while back I took my son in for a strep test and a different NP stood three feet away and tried to swab his throat while leaning over then got mad when he tried to turn his head. Um.. he’s a kid and you’re acting like he’s going to kill you. I probably won’t go back again and since I don’t work at the clinic anymore, I’m not tied to them."

"There is no benefit to checking in on My Chart for the Express Clinic - you still wait based on your arrival time. Folks who did not check in on the app were seen before me I still had to wait over 2 hours after checking in on my chart based on a a 3 hour wait time when checking in on the app. Totaling a 5 hour wait time. . The receptionist has no idea why they have a checking ahead of time as you are seen based on arrival time. Karen was no help at all in understanding this. She told me I was in line based on when I checked in at the clinic. If that is the case i would have come earlier This is very frustrating.i am a fan of the Cleveland Clinic but this is. disappointing experience."

"Really great team working here. They are very thorough and accurate when diagnosing. Most trustworthy Express Care location."

"An unbelievable experience. Felt awful enough on Thanksgiving that I went to this urgent care. The nurse took my info and swabbed me for everything. The NP (wish I got her name) came in, sat down, and told me, I can't treat you here. She didn't look at me at all, just said we can't treat you. Because I had mentioned that the day before I felt a pain in my chest in the morning when I woke up, BUT NO LONGER FELT IT, that she wouldn't treat me. I begged her to listen to my chest, my lungs, look at my ears. I told her she was denying my treatment. I offered to record our conversation, sign something, ANYTHING, that said I wanted her to help me. She said she didn't want me to record her, but she finally listened to my chest and lungs. She said they sounded CLEAR, but again, but she wasn't going to run the tests. She made me think I was potentially dying, and said only the emergency room could help me. I finally agreed to just go because I was so miserable and hoped someone would help. I got an EKG and chest x-ray, and everything was fine. In fact, the emergency room doctors were looking at me like they didn't understand why I was there. THOUSANDS of dollars for me, because this woman wouldn't help me. DO NOT GO HERE. When I came back to Chicago I went to the Minute Clinic and received the care I was hoping for. I have started to contact lawyers because of this ridiculous situation. This woman should not be practicing medicine."

"Unfortunately, I had Diane as my NP. She did not listen to my symptoms and told be to go home and gargle with saltwater. The next day I had to go to Strongsville Express care, which they diagnosed me with sinus infection and fluid in my ears and laryngitis. I received antibiotics and good care from the Strongsville location and hopefully now on my way to recovery. My daughter also had a very poor experience with Diane, she did not listen to her and basically made her cry! She too, several days later, had to visit Strongsville Express care and gave her medications for the missed diagnosis of severe tonsillitis. I learned my lesson - do not get Diane. Read the name tag and just leave if it is her."