Great American Insurance Group

"I own a small business. In cincinnati, this company’s home town. The business uses a storage locker. The storage facility suggests insuring your locker through Great American. We had a robbery over thanksgiving. Great America refuses to pay out on a theft claim, saying ”there is no evidence of forced entry” …when there is evidence of forced entry, and it was provided to them. They say “the marks are indicative of standard use” (they’re not, there is major bending of the lock mechanism metal). They say “you used a lock that allowed the unit to be forced open” (I say, I didn’t know that was the case, and that I must use a particular type of lock is not specified in the coverage contract. Tell me, what is the point of paying for insurance if they claim evidence is not evidence, and that it’s your fault anyway, throw in another irrelevant reason to deny coverage, and then refuse to pay the claim? Terribly Unamerican Insurance group hates small business, and doesn’t understand the concept of pooled risk… Do not bother with this company. They are the scum of the earth. Edit: Social media manager replied after case had already been closed with the above conclusion… poor attempt to save face. Don’t use Great American."

"Security is always very helpful and the dock is accommodating. Freight elevators are wonderful."

"This insurance company doesn't want to treat it's consumers accordingly. The storage unit they insure want take care of my 2 stolen Harleys that was in a storage unit they protect. Because someone obviously know how to pick locks, got into my unit and stole my street glide and my harley trike that I both own, don't want to compensate. Because the locks was cut, they're trying to tell me that owe well, your lost. I'm already having a lawyer to draw up paper work for a lawsuit. CubeSmart storage in Dayton and this insurance company definitely don't want to help the victim which is me."