Fazoli's

"Missy was awesome! She ensured we were taken care of through the course of our meal and she also stopped to chat with us for a few minutes. She was very punctual with cleaning the table and offered continuous assistance up till the end of our dining experience."

"Went to your restaurant yesterday and ordered dinner. The food was great except for the breadsticks. When she brought them they were soggy, limp, and soaked with grease(butter)! So I took them back to the counter & asked for some, plain w/out butter. Both the boy at the counter taking cash & the girl filling orders said, & I quote, "they are all like that, that's just the way they are". So I laid them on the counter & walked back to my seat. When I got there, there was a nice little man standing there talking to my husband. My husband was telling him about the breadsticks & it turned out he worked there, & said of course we can make you some plain ones, and went and did it and brought them to us! Thanks to him, our experience was a lot more enjoyable. He said that his name was Brett. He was the only one that cared. We think he deserves some recognition for his actions. Maybe a promotion, or at least a raise. Thanks again Brett!❤️Oh, and by the way, we drove from Elyria specifically to go to your restaurant, we no longer have one :("

"The service at this Fazoli’s was outstanding! Every single employee was so friendly and helpful. We dined with our 3 young children and they went above an beyond to make us feel very welcome. They interacted with our kids, helping to keep them entertained while waiting for the food. Missy was one of the many great employees we encounter. Unfortunately I didn’t get the names of the others to recognize their great work too. I feel like this level of great service is rare today in the food industry. Keep up the great work!"

"Very good pizza and super affordable prices. Missy was super sweet."

"10/15/2022 Still no response. Wondering why. 10/5/2022 No response from the owner? Only responds to positive reviews? My husband loves this place but said it's the last time he will ever go. His chicken fettuccine alfredo was watery with a ton of garlic powder dumped on top. He didn't eat it and I asked him to bring it home and took this picture of it. See pic. I don't really think this place is ever worth the dirty tables, prices and screaming kids but wanted to go with my husband. I got baked meatballs and it was brought to me in a tin on a paper plate. I asked where my dish was and was told it got put in a tin because it went in the oven. Most of your dishes are baked and I didn't see anyone else eating out of a tin and I've never eaten out of a tin before. If I wanted to eat out of tins and plastic I would have ordered a dollar burger and eaten it in the car. See pic. The bread sticks were wrapped in four papers and the grease bled all the way though. I then wrapped them in napkins to get even more grease off of them. They were completely saturated. See pic. My husband said he thinks whoever was in the kitchen had no idea what they were doing. I think he was right. I don't mind the prices. I don't mind the dirty tables. I don't mind the screaming kids. But my food at least has to be edible."