Vetco Total Care Animal Hospital 20980 Westgate Mall Drive, Fairview Park, OH 44126

"The doctors seem to change up often and the hours are not every day. Also, they give you an “estimate “ for you to approve before they will have the doctor see your pet. I do t care for that at all. If you don’t sign, they won’t look at your pet."

"I love this clinic. They are so friendly and quick and caring. Dr Firestone is a wonderful vet and I have been totally happy with their services. This is the 3rd time I have taken my puppy to see him."

"Took in a stool sample at 10:30 on Saturday 12/30 and when I finally called after 5 pm was told couldn’t get a response from the team and we’re closed the next 2 days. Will find another vet who will answer my questions because I never got a call back from them. When I finally heard back on Tuesday with a passive aggressive reply about the lab being closed for holidays (which I should have been informed up front) to two prescriptions would be waiting and wouldn’t you know the office doesn’t have them and the receptionist is playing vet and telling me that I don’t need what the vet says I do so I left with no prescription but looking for a vet."

"I am more than disappointed with care from the vet here. We came in for a check up and shots and paid for both. Though the shots were fine, they did not do a check up at all, they asked if there were any issues and that was it, did not check his ears, his tail, ask any questions and only spent about 5 minutes in the room including the time to receive shots. The nurse was kind and helpful, but that veterinary lady was rude and not thorough or caring with my pup. Had to go to a different vet to get an actual check up and pay twice so thanks a lot. Turns out our pup needs further treatment but the vet was to inconsiderate to care for my pup. Just because we are the last appointment of the day does not mean we don't deserve the same level of care as others. I would leave no stars if I could."

"Terrible customer service. Had an appointment and was late to it due to my cat escaping from his cat carrier. Called them to notify them of this and assured me that it was fine and to still come in with him, they would still take me in. The representative on the phone said she would leave a note that I’m running late and assured me my cat would be seen. I was extremely worried for my cat and made this appointment last minute, he never escaped from his cat carrier before and I was super frustrated. When I got there, she told me there was no note or message that I called and that I had to reschedule bc I was late and would not accommodate anything for me. Extremely rude and will definitely not be going back here. No communication between their workers whatsoever and do not hold their promises."