MetroHealth Parma Medical Center - Emergency Room

"Really unprofessional and no sense of caring or urgency. Did absolutely nothing when my dentist recommended I go for injectable antibiotics for severe tooth infection. Would not treat me and did nothing but try to fight with my boyfriend like children. Still charged me over a grand for nothing. I do not recommend."

"This place deserves -5 stars but unfortunately that’s not an option. Went here Tuesday 1/9/2024 because I was having an allergic reaction, didn’t know at the time what it was, and it was getting worse. Sat in the waiting room for an hour and a half after being triaged. I told the receptionist that I wanted to be taken off the list because I felt like there were other people there more emergent than I was so I’d just go to urgent care. My husband was on the way to get me when not even 10 minutes later I get called back into a room. That’s all fine and dandy but I wasn’t seen until 30-40 minutes later. I was told I was definitely having an allergic reaction and that they were going to prescribe me Benadryl and a few other things but the provider would be in shortly to confirm. She comes in about 30 minutes later and is saying the reaction I’m having is because I was prescribed Amoxicillin while I had Mono. I said I’ve never had mono in my whole almost 26 years. She said and I quote “everyone is exposed to it and get it by the age 20.” I said again I didn’t have mono I have the free and had an ear infection which is why I was antibiotics. Don’t you test for stuff like that? “Yes but no matter what it will come up positive” I said I’ve never had it so that makes no sense and she repeated herself again. Then I said well are we ruling it to that? “Well no because we can’t be for sure” OBVIOUSLY!!!!!! I had changed my shampoo and conditioner 2 days prior and I said could this be it “no I don’t think so I think this was because you had mono and were prescribed amoxicillin blah blah blah.. you should get a test done at your dermatologist to see what you’re allergic to.” She was past unprofessional, so when she was walking out, I got up so I could leave as well. She said the man that was in here before will be back to give you meds. 45 minutes pass. I’m already furious because nothing was being done. I pushed my call light because I wanted to leave I had been there close to 4 hours at this point, someone said they’d be in, in a minute. I gave them five more minutes poked my head out of the door to see the nurses station is completely empty and not a single light is turned on. The lady that triaged me was the only one there helping people !! I asked her how much longer it would be because I want to go home. NO ONE PUT ANYTHING IN THE COMPUTER !!!! I left. I did test strips on my own of my new shampoo and conditioner. I’m allergic to the conditioner. If I get a bill we WILL be disputing it because they did absolutely NOTHING. When I can I will be suing this place for malpractice."

"Went in for a kidney stone. I have a history of them. Arrived at 3:45am in a room with IV and medicine by 3:56am. CT scan completed by 4:50am and discharged at 5:56am, as soon as the 2nd IV bag was empty. Doctors, nurses, and staff were excellent. This is definitely the best emergency room experience I've ever dealt with and very proficient with thier time. I would have waited 6 hours at parma, no doubt. 10/10 will recommend this place. Especially for late night to early morning hours, since the wait times are non existent."

"Took a loved one to get some tests done here. Very clean facilities and corridors. The information staff is good however they could use more of them. This is a great hospital I was learning from a few patients in the waiting rooms. There is a east and west wing from the parking lot. They have their own police so everything is pretty safe outside. The Doctors are incredible and straight forward with facts. The staff is very easy to understand and helpful. This is a Great hospital for your needs."