Quest Diagnostics

"A little bit slow. Got in 20 min after my appt. There were at least 3 people working in there but it seems like only 1 person actually draws blood."

"Nothing against the phlebotomists. They were efficient and friendly. This one star review is for the app to access your records--it is HORRIBLE! My gf and I wasted hours downloading the app, inputting her personal information, and subsequently being locked out of the account for 72 hour periods at a time. Furthermore, we cannot access Quest lab results via CCF, UH, or NOMS portals or link the accounts with Quest Diagnostics. Save yourself the aggravation and go to a UH or CCF facility to have your blood work done. We learned the hard way. PS: The Quest Diagnostics app is rated 1 star by 85% of the reviewers. That is revealing!"

"Hopefully you got time on your hands. Schedule appointment for simple blood draw and waiting over a hour. Gone to different location and they had you in and out in short time even with multiple people."

"I had a very good experience here. I made an appointment online, got reminders, and check-in was quick and easy. The phlebotomist (I believe her name was Michelle) was friendly, thorough, and professional. I don't like having bloodwork done, but, she chatted with me and took my mind off of it. It would be helpful to have someone there to answer the phone, though. If a doctor faxes orders to the location, it would be nice to be able to call and know that Quest received those orders before the scheduled bloodwork."

"Terrible customer service at the 7451 W Ridgewood Dr, Parma Ohio location today: Scheduled a health insurance wellness screening for 7:10am on 11/4/22. Received multiple appointment reminders, including one on 11/3/22 at 4:00pm EST. I arrive just before 7:00am and see a note on the door indicating that they have reduced hours on both 11/3 and 11/4 due to staffing and will not be open until 9:30. Basically, they knew prior to 11/3 that nobody would be there at my scheduled appointment, but I never received any notice to reschedule, just appointment reminders. Decide to leave and return when they open. Arrive at 9:20am, lobby has several people already waiting. I check-in on their kiosk and it informs that I am more than 10 minutes late for my 7:10am appointment. Explain the situation, including the appointment timing, to a tall, elderly, white, female technician. She tells me to continue to fill out the check-in and they will get with me "soon." The kiosk tells me that my new time is 11:30am, 2 hours from the current time, but surely they should take me "soon" as the tech stated considering the situation. Sit down and they take a few other patients ahead of me. The same technician opens the door again and calls a different patient. I ask her when they will get to me since I was their 7:10am. She states that they will take me at the new 11:30am time. I state that doesn't make sense to me, why do I have to wait 2 extra hours because of the scheduling conflict. She states that she has no control over the scheduling. I ask if I can speak to someone that does. She states there is no one to speak to about that. I ask if they are going to do anything to correct this. She states that they won't and the more I question it, the longer the wait is going to be. I said this situation makes absolutely no sense and this is poor customer service. She states that I need to "Stop talking to me like this or we will call the police and have you removed." At this point, I am absolutely dumbfounded and now I am being threatened with the police. At this point, a short, chubby, blonde, white female technician swaps places with the other tech. She says that I need to "Shut up and they will get to me at the new time or I will call the police." Well, the police aren't going to help get my wellness check done any faster so I decided my only option at this point was to just leave and go somewhere else... Unbelievable that anyone would have to go through something like this. Any decent place would have just bumped me up due to their scheduling error and thanked me for being patient."