Steak 'n Shake 4666 Dressler Road Northwest, Canton, OH 44718

"It's been awhile since I've been here. The only service they have now is someone cooking and setting your food on the counter, then they yell out your name and leave. You have to order off an app or a kiosk. You then have to get your own drink and pick up your food from counter. The food was ok."

"20 dollars for 2 meals, wouldn't have e been to bad if the food was good. I ordered the western burger, instead of getting the crispy onions pictured on the menu I got a Whole handful of raw diced onion, and the bacon was the pre cooked pre packaged kind, not even heated up. The fries were ice cold with not crisp, and a half full cheese cup. The only thing worth the money spent were the drinks. Lady at the drive threw was very kind though, only thing they have going for em"

"Four days ago, I purchased two milkshakes and medium cheese fries, I get up to the window and the manager I will not name, said that my order was useless because the milkshake machines were down and they had no cheese. I asked the manager how to cancel my order so I can get my money back and she said, since I ordered directly through the website, she had no idea, I asked her if I could talk to the manager who knew how to do it, and she was the manager on duty. Flashback to the next day, we call ahead and we talk to them because this manager told us to just call ahead of the time that we were showing up to receive our items because we were unable to get our money back, and the manager on duty that night, said that they were unable to help us, and to come back a different day. The next day around, I call in and they said the same thing, they were probably the nicest manager I have spoken to out of the whole situation she apologize. She said she understands why I would be frustrated and told me when this Manager was working again so we could call in and she could leave a note for the closer the following day. So we called back today on Sunday, November 19 before 4 PM and spoke to the manager and she wrote the closer the note saying what we purchased and she said that they would have it ready by the time we got there at 8:15 PM. I go up to the drive-through window and I didn’t even get to speak yet and the person told me that they were closed. They are not taking any more orders, I tried to explain the situation and she just got really nasty with me. So I drove to the nearest parking spot and I called in the store because four days later I had the hardest time getting two milkshakes and medium cheese fries. This is absolutely ridiculous, I told the manager on the phone that I wanted a general managers, phone number or corporate, or I wanted to know when they would be in next so I could speak to them in person. The manager then asks why, and we explain the situation, she brought up my name right away, and just told me to come back to the store and she’ll take care of it. The manager did give me my food finally four days later, but this was absolutely ridiculous and I feel like I still need to speak to some type of general manager or corporate."

"Poor customer service. I arrived at 8:50pm and said I had a birthday coupon for a free specialty milkshake, and I was told that they can't do a milkshake because the machine is self-cleaning and had already started cleaning. Confirmed they close at 10pm. Asked, "So you can't make a banana milkshake?" After a long silence, I was told to pull around to the window. At the window, I was told the total was $4.99. I said I had a birthday coupon, and the worker told me that's only good for a specialty shake and that the banana was a classic shake so it didn't qualify. Since she already had milkshake in hand, I felt as if I had no choice but to pay for it. Very confusing transaction, and the worker was incredibly unhelpful. Great shake. Not great service. Don't expect to have an easy time using rewards at this location."