Shawnee Family Health Center

"I was a patient at Shawnee Family Health sense around 2016. Most of the doctors I've had contact with here have been very good and seem to listen to my concerns. They seem to be genuine and open with their communication with me and their expectations (with the exception of one person who, without warning, neglected to refill a medication that worked well for me, went on vacation for the holidays and never responded any of my attempts to contact her). Getting refills of medications sent to my pharmacy is a CONSTANT struggle. The case managers staffed here seem to be HIGHLY unreliable. Leaving voicemails with the nursing staff seem to be disregarded on a regular basis. It's disappointing that I have to look for another doctor because of an unreliable staff. If I were to rate the doctors separately, I'd probably rate them a 4. If I were to rate the staff alone, they'd be rated a 1.The unreliability of the staff outweighs how well the doctors do simply because it doesn't seem that any of my questions or concerns presented to case managers, nurses or other staff isn't being relayed to the doctors a majority of the time and that makes it look like the doctors are unreliable as well (which I don't think is the case). There are also times that I've had an appointment with one doctor and when I went to the appointment, I was told that the doctor was overbooked and that my appointment would be with someone else, and that doctor told me she'd send my prescriptions to my pharmacy. She did not do that and went on vacation for a couple weeks. Nobody else there seemed willing to pass on my concerns to anyone that might be able to help me. I was without my medicine for over a month because of her. Her name is Cindy... Beware... Enter at your own risk."

"I absolutely love my doctors here, they are the best. Only issue is with the office Staff. SOME of them are rude, unprofessional and act like you're such a bother when you call, or they sit and chit chat amongst each other while you're waiting to check out. New girl that answers the phone is extremely rude and needs a lesson on customer service, or a different job. Doctors take their time, they care, listen and address your concerns. I reccomend this place to anyone."

"If you have a child you’d like to be seen for a mental evaluation, please go anywhere but Shawnee mental health. Patricia Cardona was so rude and hateful when she did the initial assessment of my child. She doesn’t work in the building so you sit in a room on a video call with her. She didn’t even want my child in the same room the day she evaluated him. She wanted him to sit still and be quiet while she asked me questions about his behavior. Since this is basically impossible for my ADHD child, Patricia texted someone in the building to come get my child and take him out of the room so she could continue talking to me. And now that I needed a medication refill for my child, I’ve called every day since last Wednesday. It’s been 4 business days and she still hasn’t refilled the medication. Absolutely a joke of a mental health professional. 0/10 do NOT recommend."

"Andrea Ryan is my primary Dr. She is a awesome person and Dr. ... Patty sparks is my mental health Dr. She also is a wonderful person. All the staff and nurses have been very good to me. They listen and understand what I going through as far as health and my anxiety and extreme depression. Have nothing bad to say bout them. Always been there for me. I really appreciate them in my life. 5 or 6 years ago. If it was not for them I would not be here in this world right now and that is a fact."

"There was a lot of people in the waiting room yet the staff were friendly at the front desk when I came in for my appointment. I didn’t wait long before seeing my provider. Lori is extremely compassionate and I felt she took her time and didn’t rush me. Definitely recommend."