Burger King 5021 SOM Center Road, Willoughby, OH 44094

"The manager there is a riot, he keeps them all in place comes out talks to you super super nice. Great job"

"Waited at the counter for someone to take my order, asked for a cup, no ice available, waited for sauce for my onion rings. The drive through line was wrapped in the staff was challenged. Also believe they were short-staffed."

"I came through the drive-through to get a cheeseburger and the lady taking my order was extremely rude. When I got up to the window she was on her earbuds talking to someone and when I got my food it was completely wrong. I did not want to go back because I was in a hurry. Why are people allowed to have earbuds or headphones on? Isn’t it all about the Customer or is that just old-school?"

"The actual restaurant is clean in the lobby. However, the bathrooms are TERRIBLE! this is the 2nd time I’ve been in this store’s restroom & there has been some type of bodily fluids on AND around the toilets. This time it’s blood. Now about the food itself. When the order is actually made correctly you have about a 50/50 chance of it being hot. You’ll NEVER get both. If u luck up & get hot food your order will definitely be wrong. If your order is correct then your food will definitely be cold Lol it’s insane. Now about their website delivery system. Remember that 50/50 chance I mentioned? Toss it completely out & don’t even bother trying it!. You’ll get Cold food AND your order will be Wrong!! So basically if you are Really craving & Must have it I HIGHLY suggest you order your food INSIDE.. ask for it fresh & watch them like a Hawk while they’re making it!!"

"Was not perfect but it was a lot better than Wendy's up the road. I actually got my food in reasonable time The employees here need a bit more training but nothing to bad. They do their jobs here."