Kumo Japanese Seafood Buffet 1975 Snow Road, Cleveland, OH 44134

"Kumo used you be one of my go to spots for sushi and to indulge in delicious fried food. However when I ordered tonight I became incredibly disappointed. They forgot my appetizer, gave me plain white rice instead of fried rice, no sweet and sour sauce for the sweet and sour chicken. Absolutely disappointed. And the best part? Still charged for everything."

"A very cool Japanese restaurant, a large assortment of different dishes. The restaurant itself is very clean and cozy, the service staff is very good and friendly. The prices are very affordable for everyone, it is a very good idea to relax with the whole family on the weekend and eat well. I would especially like to note the large assortment of seafood, and it is very deliciously prepared, there are fresh fruits and delicious cakes, jellies. My recommendation for this restaurant is the highest)"

"We used to eat here frequently but hadn't for a few years. Decided to go for lunch Sunday with the kids. The service was unbelievably horrible. After the server sat us and brought our water, he never bothered to check on us. We could see him talking with the other servers, playing on their phones, and talking about Pokémon. Finally after the dishes hadn't been cleared (Styrofoam mind you) and they were piling up, as well as no refills, I asked a different server if they could be cleared so that we would have some room on the table. He begrudgingly obliged. Finally when going to pay, I still hadn't received the bill so I went to the counter to pay. When I finally got her to find the correct table, the total cost was almost $100 for 2 adults and an 8 year old. When I asked about the pricing they didn't have any menu's or places that they were posted, so I pulled up THEIR website (which had been updated with Christmas decorations for 2023) and the gentleman who I assume was the owner or manager said "Those are prices from 14 years ago, not new" The last straw after we left was seeing on the check that they had built in a 15% gratuity for a party of 2 adults and a child, and expected an additional tip on the signing. Considering that there was no service by any of the wait staff, I'm not sure what the tip that I did not authorize (nor was it posted anywhere) was supposed to be for. Overall I would recommend avoiding this establishment at all costs."

"They should have five stars. There are so many choices of food the crabs, male and female whole crabs. You can do the hot pot where you can cook your own crab and they’ve got everything hundred times better than a place across the street moved here from Vegas, and this is right up there with the food that we eat in the west."