Firehouse Subs River Plaza

"Horrible! Ordered a footlong sub on wheat, they gave me white, ordered bacon on that sub, no bacon, ordered it toasted, sandwich was cold, ordered another sandwich with cucumber, no cucumber. Sandwiches are supposed to come with pickle spears, no pickle spears. Called and I advised them that the sandwiches were wrong. I asked if they were that busy that they could not pay attention to what was ordered and the person laughed and said "yeah, we that busy. You're funny bro" Really, that's how you respond to a complaint?! I'm not your "bro" ! I'm a paying customer! No apology! Worst fast food experience ever. Definitely not going back. Apparently they don't value customers or have any work ethic whatsoever."

"UPDATE: I’m dropping it down to 2 stars. This is the second time I’ve had them ignore my order. I get an Italian with sautéed mushrooms (extra $3) and no provolone cheese because I’ve got a severe dairy allergy. Second time they’ve put cheese on it. I talked with a man tonight who didn’t sound very apologetic and didn’t offer any compensation. I didn’t scream or shout at him and told him my frustration and that I have a severe allergy. Service has truly gone downhill since last year when they use to actually care about allergens. If you’re allergic to milk or gluten (even with their gluten free buns) avoid this place! Firehouse Subs rule!! I LOVE their hot subs and they always take my dairy allergy into consideration (one of the few places who does without a fuss). I just had their catering for my wedding party and oh man they were a HIT!!! I got my sister in law a gluten free ciabatta roll which she said was stellar. They delivered it on time and in neat boxes. I was able to call over the phone as their website’s catering page wasn’t working. Everyone loved their delicious sandwiches and chips! Well done Firehouse Subs for feeding a hungry wedding group and dealing with two allergies at once!"

"Had the new Pork Sandwich on Hawaiian Bun and it was excellent. Bun was nice and soft, meat had great taste, sauce/slaw made it. Also had chili first time and was great. Really recommend especially for price."

"First time back since the pandemic started. Food was as fresh, if not fresher, than the firat time I ever had it. Amazing quality, delicious food and great new options!"

"The subs are well prepared by a friendly staff that goes out of its way to accommodate the customer. When ordered 'fully involved' as they like to refer to it, the sub looks, tastes, and feels like a substantial meal and not just a sandwich, a grade or two above the other sub places. The only drawback is that the wheat bread always tastes like it's a day old, possibly two. It may not be but it always tastes that way, especially when compared with the regular Italian."