Panera Bread

"I ordered off the panera app and my driver unfortunately forgot my 1/2 gallon on tea we ordered. I called asking about how to get a refund, but they were slow enough that hour they had someone drive my forgotten half gallon to me! As I'm sick, I really appreciated this gesture and the food is always good. Thank you again."

"Just ordered food for my family here. When he went to pick it up it was “running behind” but all the associates were behind the counter not waiting on anyone (which whatever) however, my sons flatbread felt like it was almost frozen, my sandwich was probably the worst I’ve ever had it was so sloppily smashed together with a whole half of an Avocado that was half brown. It was that bad it was literally inedible."

"Service is terrible, long wait and workers lounge around and goof around. Way way way overpriced, would never come back to any Panera bread. Prefer an actual steak house or a luxury coffee shop not a great value version of a Tim Hortons."

"I order bagels and muffins for my office every week and multiple times I have had to call them and argue with them to deliver our missing items- most of the time being our cream cheese packs. The first time they had me take time away from my job to go pick up the items they forgot- AND STILL there were items missing when I double checked. Why am I paying for delivery just to have to do THEIR job?? Next time I'm asking for a refund on the delivery charge. The next time I was more firm and the manager was smart to send someone to deliver the missing items without an argument. Happens again today-missing two muffins and ALL of the cream cheese packs. I call and the manager went back and forth with me trying to get me to pick it up or call door dash to fix it. This was your doing YOU fix it. I shouldn't have to fix it- terrible customer service. Eventually, after going back and forth and being put on hold the young manager delivered it himself. I don't see why this should be happening so often- and why Panera will not take accountability. Incredibly bad customer care. Panera needs a better system in place to make sure everyone is getting what they ordered, and if anything is forgotten it should be on Panera to fix the problem."

"Poor quality - Order details not followed - Missing items… **Store Manager actually started arguing with me when I called… !** She said that she made the order, so she knows it was right… I’ve attached pictures of 2 of the items (can’t take a picture of missing items), and the store receipt. I am a First Responder/Covid ICU Nurse - I have worked across the country & lived in hotels for 2 1/2 years (hence, I order butter, extra sauces, and no ice in my beverages). I threw away my coffee-water, ate my 5 1/2-bite salad, I’ll take my danish & bagel back to work tomorrow to get butter, and I’ll stop by Arby’s for a nice salad, and horseradish sauce for my sandwich… I NEVER submit this type of review… I am so disappointed with the way people are treating each other these days… Customer Service?? Not found at this Panera! The skyrocketing cost of goods, and the National “pandemic” of poor service quality… Heartbreaking… Unacceptable… Shameful…"