Rally's

"Less than an hour ago at approximately 3:30 p.m. the Rally's on Lila Avenue in Milford Ohio I walked up to the window for service because I'm a route driver in my box truck won't fit and the drive-thru been looking forward to this moment to get to O'Reilly's because they're few and far between anymore and at 3:30 I had no problem in pulling into the parking lot walking up to the window to get service well it started without a greeting from a short black manager and he took my order and he turned back around and had some words with the cook this was a white male about 5 ft 10 ball head with a slim Mohawk style haircut he was making the food well they were having words with each other and this carried on during my entire visit of getting food they had one car at the drive-thru and totally disorganized this cook was upset and he walked to the back and the black manager walked back to him they had a few words that I could not hear and then cook came back to the station and the manager went back to the window as he was making a drink or two for the drive-thru at that moment the cook flipped off the manager from his station which the manager couldn't see anyway because of the barrier in between each other but they were clearly having a problem with each other I'm standing there suffering as a customer having to watch this and then the cook puts my bag on counter ,said nothing to me and went back to station... I ordered large fry,received half full medium, no receipt given to me.. this has to be in the top two all-time worst experiences of unprofessional behavior I've ever seen I'm 61 years old that's a lot of fast food restaurant experiences over the years it is so embarrassing for rallies and I hope something is done to rectify this situation starting with a complete redo of management training and how to handle employee situations especially in the presence of a customer"

"They have a new AI system for ordering. Not very user-friendly. I prefer person to person interaction. Food is decent for a fast food place. This particular Rallys needs to get its mozzarella sticks out of the freezer and into the fryer, I miss being able to order them. They have the best mozzarella sticks."

"Went back to enjoy those killer fries... you cant beat em'. They also have quite the variations of other foods. Going through the drive through the voice is AI (Artificial Intelligence)... super accurate, impressive. Hope they stay around, it keeps getting more difficult to find these places."

"So I ordered food 7-11-2023 at 10:25 p.m., I ordered a rally burger cheese only mustard another rally Burger small fry and a medium fry. I stopped in today and I talked to the manager, a black gentleman and he took and looked at my receipt and he said did you call. I said no it was kind of late 10:25 p.m., he handed me my receipt back he said well come at 4:00 talk to the manager the messed up your order because you have no proof that we messed up the order. He refused to make right on order that they messed up. They still $11.77 from me. I can't find where I can leave another review but I went back in today to try to get another sandwich Friday December 1st 2023 and I asked for like a quarter pound sandwich and they gave it to me sold it to me I told the guy I only wanted to catch up mustard and pickle on it and it has cheese. I'm lactose intolerant I can't have cheese I'm scared of the manager cuz he's mean to take it back up there so I guess I'm just out of the price of this sandwich. He has refused to help fix problems in the past"