CVS 820 South Breiel Boulevard, Middletown, OH 45044

"I live 5 minutes away. There was no line inside. Why did my visit yesterday to pick up READY medicine take an hour?? CVS, train your people! You have a foreign guy in your pharmacy whose name starts with an S. He disappeared with my insurance card. I don’t know why, my insurance has always been on file. He was gone at least 20 minutes before he even bothered to say he was having trouble. He kept saying he was new and was having trouble. There was 1 other counter worker, tall guy with ornaments in his beard. He wasn’t doing anything and didn’t bother helping this coworker, when he knew I’d been standing there for ages. The poor guy did finally get the help he needed to get me taken care of. I’m not mad at him. I’m mad at the coworker who let him struggle. I’m mad at whoever was supposed to make sure this guy was trained. It’s madness. A in and out visit should not have taken that long. It’s a hassle every time here though. However, this is definitely the most upsetting experience"

"I thought the Franklin location was bad , but somehow they've been topped. If you're gonna go to the pharmacy might as well do it on your day off . Take the kids and make a day of it , because It's gonna be a looooong time. Also , you ll probably need a another refill by the time you leave so you better grab 2 of whatever you're prescribed."

"The pharmacy staff here are extremely rude and show disregard for their customers. It doesn't matter if it's a life saving medication they are in no hurry to fill it and it could take a literal week. This is a consistent issue for them at this location. They are not educated in their own field and are unable to tell you how to proceed when a prescription issue arises. I would not recommend if I could give them 0 stars I would. They should do better,"

"If I could give 0 stars I would. Ive been going here for the past few weeks to pick up prescriptions for work. They are extremely rude. One of the pharmacy employees names is Melissa, she is the absolute worst. She actually tried to accuse me of doing something illegal even to get out of doing her job today. After she repeatedly told me they were short staffed (not my issue) and refused to look up the list of medication pick ups I was there to get. Sometimes it takes them days, or even weeks to fill prescriptions. Also several times they have billed insurance before the prescription is even ready for pick up, which makes it impossible to transfer. Calling corporate Monday. This lady alone is probably the reason they are understaffed and not even rated 3 stars. Thank god for cellphone’s and video."

"Their drive-thru has become ridiculous, 8 cars lined up, 45min wait..now my air-conditioning isn't working and it's in the low 90s...not a pleasant experience , and I always get attitude bc of my prescription..now they are so behind do not expect your prescription entil the following day .."