National Seating & Mobility

"I am a HHA working for a local Home Health Agency here in Pensacola. My client has a motorized wheelchair that is serviced by National Seating and Mobility. She has been having trouble with her chair for several weeks and has been calling trying to get help for a while. I have witnessed her family and friends call on her behalf to try and get her some maintenance and be spoken to in a less than pleasant manner in regards to their concern for their loved one. I too have called several times to get her help and was rarely ever able to get through. The company’s automated representative says they will return any missed calls before 4PM and/or closing but they never do. When I have been able to get through I have been told that they only make one visit a week to our area and can’t get out in a timely manner, only to come when the time arrives and do little to nothing to help my client. Their last visit to her home was to fix some loose wires and correct her faulty foot rest so her feet aren’t dragging on the ground. They told her they could only do a temporary fix because of stripped screws, did not fix her foot rests, and have not been back since; despite the many calls we have made since then to get her help.This is disheartening to watch my client struggle with her chair seeing as how it’s her only means of getting out of bed and out of the house. At this point I am hesitant to leave her alone when they arrive because it seems as if they take advantage of her obviously disability and aren’t very helpful when she’s the only one home to greet them when they arrive. From the looks of the reviews and photos here on google it looks as if this company has a tendency to show favoritism. Whether that be based on class, race, etc. I’m not sure, what is to blame for this companies extreme disregard and lack of compassion for my client’s circumstances. I am a mandated reporter, obligated to report any fraud, waste, and abuse I witness and it is my duty to advocate for those who struggle advocating for themselves. I hope this review encourages others with loved ones experiencing anything remotely similar to speak up in regards to a lack of support and empathy from companies like this. I hope this company does better."

"I am so grateful for Kerri and Dennis at National Seating. They realize how my scooter isn’t just a “thing”, it is my life. I teach from it, I take care of my kids and family from it- basically live my life from it. They know this and treat it and me with respect. I travel from almost Alabama to see them and would highly recommend them to anyone in need of mobility equipment or repair. Thank you Kerri and Dennis!"

"If I could give 10 stars I would. Thank you to Denis and Carrie! Job well done!"

"Great service friendly people"