Guitar Center

"Went there to buy a special guitar my wife had been wanting. We came down from Tennessee. West took all the time we needed to make a choice and even played a couple songs with us. We went home and ordered it. We drove back up to the store to ask if it had been delivered and she was spoken to in an uncaring manner by the green haired manager. It had not arrived yet and I almost stepped in and cancelled the order. We returned to pickup the guitar and again West was more than helpful but was busy with another customer. The same manager was left to help us but he stated that he was too busy moving some boxes around to help us. Again I almost cancelled the order. I made a comment about his actions showing where his priorities were and I think he got the hint and he retrieved the guitar from the back. We opened and played it some and West enthusiastically asked how we like it. The guitar is great and we left happy and it was all because of West. West saved this sale at least three times with his great customer service. Thanks so much and I would suggest West teaching some classes to the staff about the whole reason the come to work every day. Love the guitar!!!"

"It's a guitar center, inventory is great and usually okay priced. The employees are rude and relentless on trying to upsell and that has been my experience in multiple years of shopping here. Went in to buy an audio interface immediately after mentioning the one I wanted the man went "it's not a good one" and tried to convince me to buy something that was 3x the price. Tried to sell me insurance on it aggressively during checkout. The store has also switched entirely to phones for checkout, it feels really clunky and I shouldn't be required to give an email to buy something, it didn't even send me the receipt, which was his justification for needing a page of info before swiping my card. Interface works great by the way."

"Great crew, West is the man. Super helpful. This store has great selection as you would expect. I could live in there. We were looking at guitars today. They have some great incentives going on here before the holidays."

"Hello. Just wanted give some feedback on the Guitar Center employees. I ordered a guitar and it had a few issues upon delivery. I brought the guitar into the Ocala store and both Tony & Tom were very helpful and understanding. They resolved the issues quickly and handle the situation as if it was their own personal guitar. Good customer service is rare now a days, so I just wanted to thanks both of them. Very satisfied with their professionalism and customer service. Thanks."