Bank of America (with Drive-thru services)

"Nelysha Bailey is a fantastic banker who helped tremendously with my first credit card. Forever my banker, she’s amazing."

"The Lake Mary branch of Bank of America is the worst. Customer service is horrible. The teller service is good. But, there is usually only one teller and a drive up. When you call the branch direct number. No one answers. I live a mile from the bank. I will drive five miles to go to another branch. Where I get the proper service that I expect from Bank of America."

"This bank is an absolute joke. BOA constrictor of the people. I deposited a CERTIFIED CHECK on Friday 08/18/2023. My deposit slip advised the funds would be available on 08/19/2023, which as it's a certified check it should be. However, I instead received an email advising me that the hold was placed because "specific information indicates item may be returned". First of all, it's a Certified Check (I could have taken it and bought something at a dealership). When I called to find out if the hold can be released, as it's a certified check, I am advised "No, because we were advised by the originating bank the check may come back". I then asked Who advised them this? What exactly was advised? All he said was "I am not at liberty to say". (BECAUSE THERE ISN'T ANYTHING THAT SHOWS THE CHECK MAY BE RETURNED). As of this morning, this check is still on hold. I am in the negative, can not buy gas, groceries, or any items I may need for my daughter or myself. God forbid any of us get sick and have to go the doctor and pay the Co-pay. I reach out on my BOA(snake) chat and speak with an agent. She advises me the same, and then advises me the "Check could be canceled". CERTIFIED CHECKS CAN NOT BE CANCELED. The Originating BANK CERTIFIES IT'S A GOOD CHECK BY GIVING THE CHECK. Needless to say, once these funds have cleared into my account (whenever that happens). I will be leaving this bank, for a bank who genuinely cares for their clients and wants to provide a SERVICE to their clients, and not SCREW THEM OUT OF BEING ABLE TO USE THEIR ACCOUNT. Ahh, once that day comes... and to be free of this "boa constrictor""

"I have got to give it up for Ms. Julie, that has helped me twice now this week in getting my finances in order. First with helping me gain control of my accounts, and then again today with helping me intercept a deposit that was sent incorrectly to a closed account. Ten stars if it were possible! She definitely knows her stuff. Thank you!"

"So, I came in Today because I needed help with a stop payment and a I waited I see they are extremely busy. I do not mind really being that I did not have an appointment but as I waited a gentleman was waiting as well. Ms. Kimberly did acknowledge me and everyone else in the lobby. The gentleman got up and asked her name she gave it and then stormed off with not very nice words. I’m writing this review because she did absolutely nothing wrong. She’s been a very professional and courteous. I just had to jump in here before he gave his review. Unfortunately, you cannot please everyone. People are never satisfied. I highly recommend this banking institution."