Bank of America (with Drive-thru ATM)

"Hello team, I am very upset and disappointed because I wanted to open a saving account in your bank 2858 FL 54 Wesley Chapel Florida 33543 today. The bank close 4 pm and I was in the bank 3:14 pm, and the cashier told me they do not open more bank account today because they do not have advisor available in this moment. I told here I could wait for them. But, immediately one of the advisor yelled me from her desk “she will not support me after her job”. It is very disrespectful because I was 45 minutes before close. As the same is not the correct way to talk to a potencial customer. I do not believe a very important bank like BAnk of America has theses kinds of employees."

"The ATMs are always out of service or they don’t let you use your digital card. It’s been almost a week and I’ve been unable to access any of my money because of their terrible service."

"25 plus year customer and noticeably their terrible customer service last couple times I've dealt with them. Like pulling a limb off to get your own money from the bank and hard to get a hold of or even schedule online for someone to contact me. I will be closing my account when I can get a hold of someone and make sure they have enough money on hand to close me out. What bank is opened from 10am to 4pm during week days which is in the middle of the day. Ridiculous!!"

"I am a multi- decade patron of B of A. I walked into Hwy 54 Wesley Chapel branch w/out an appt. to get a document notarized. I was informed that their notary was out sick that day, so I requested if she could call the B of A branch 3 miles from their location to see if they had a notary....I was ignored and then she started dealing with another client. I thought it was quite rude. Consequently I drove the 3 miles to another branch and I was pleasantly taken care of in less than a half hour."

"Bad customer service ever!!!! My husband has gone this branch twice and their staff treat it without manners at all. He requested a cashier check and charged him $20 for it, he explained he is being a customer over 5 years and never paid a cashier check, requested to speak to a manager and didn’t hear him. Completely ignored! Please avoid this branch if you don’t want to have a bad experience"