Cartier

"My fiancé and I had an extraordinary experience at Cartier in Miami, largely due to Ekaterina's exceptional service. From selecting our rings to arranging their timely delivery, her professionalism and dedication to customer satisfaction were unparalleled. She went above and beyond, making every effort to understand and meet our needs, ensuring that every aspect of our experience was perfect. Ekaterina's personable approach and commitment to excellence made working with her a true pleasure, and we highly recommend her services to anyone visiting Cartier for their special moments."

"I mean I was just watching and people are really helping you all the time"

"I have been calling this store everyday for the the last 5 days to buy a gift for Valentine’s Day, every single day they promise me that they will contact me though WhatsApp to collect payment as I am overseas. It looks like my partner will not be getting anything from Cartier this Valentine’s Day! Extremely disappointed with the service, I have never experienced this from Cartier before. It has honestly turned me off the brand ."

"I had an appointment booked to pick up my watch, upon arrival they had no record of my appointment and when I showed them the confirmation message there was no apology for the mix up. The service for the pick up was quick and the lady was very nice for which I give the stars. Very unprofessional for such a high end store and an exceptional level of customer service is expected. All was needed was a simple I am sorry for the mix up we will get you sorted asap."

"I am revolted with the concierge and customer service at this Boutique. I booked an appointment two weeks in advance, to pick up a buckle and band for my watch and to have it installed. I provided the exact reference. When they called me to confirm the appointment yesterday, they were not able to provide stock availability of the items. So I called again this morning before my afternoon appointment to confirm this. I don’t want to drive for hours to get there only to learn I need to order the items. I had to deal with concierge who was not experienced or empathetic enough to realize how frustrated I’m getting. When I had enough of his poor service I told him to cancel my appointment and he said “perfect” before hanging up on me. Upper management, concierge is the first impression of the professionalism of a luxury Boutique. You need to seriously reevaluate the one that I just spoke to on November 20 at 11:30am. Hold bad attitude accountable!"