Southern Coastal Parts 4820 Executive Park Court, Jacksonville, FL 32216

"Did we have a cash account that was I had a hold to put on it by the owner of the business I was told by Jen and accounting going to call me back in a couple hours 3 and 1/2 weeks ago so you know how that's going but like the other people said if you can find somewhere else to get parts"

"Was kind of hesitant based off the website and terms but I took a chance and gave them a call up. Ordered a part for my Sub Zero refrigerator on Tuesday, was told it would be here by Friday but it arrived the next day, Wednesday. Installed it myself and my fridge was up and running in no time. Just know what part you want and they'll get it to you."

"My experience with 2 different employees was excellent. Even though the drain pan was a factory defect, one short call and 3 pictures later the replacement part is on it's way."

"This distributor is one of seven authorized dealers for Wolf and Sub-Zero. When I placed my order and agreed to pay a large shipping fee, they represented the order would be shipped immediately and that I would receive it the next day. Only the following week did I receive an invoice and I am still waiting on the part. Take your business elsewhere!"

"My wife ordered a replacement ice maker and when it arrived she opened it up and tried to see if it would fit. It did not, so she returned it. Southern Coastal Parts refused to take it back saying that it had been removed from the packaging and showed signs of being installed. They said she could either pay to take it back, or they would destroy it. No middle ground. No reasonable offer of a restocking fee. No effort at all to save us over $300. Is a pristine expensive part really going to be destroyed because the manufacturer gave us the wrong part number? Is Coastal really going to destroy a part in perfect condition? Or will they repackage it and resell it to keep the scam going? Be very careful with these guys."