We Florida Financial 9560 Pines Boulevard, Pembroke Pines, FL 33024

"The teller Ms Guerline is always accommodating and very helpful. She makes the time to answer your questions and is always pleasant. She makes you very comfortable and you know you will get superior service."

"Have gone to the branch a few consecutives times and every single teller and account representative were very polite, respectful, understanding and knowledgeable. My experience at the bank has been great. Thank you for your excellent customer service."

"PLEASE DO NOT BANK WITH THIS BANK. This is the worse bank ever. I’ve been with them since I was 13 years old and now I am an adult. During Covid time my account got over-drafted and my account was closed. I tried to pay them back but they made it hard to pay back. They wouldn’t allow me to make a payment. I was out of the state. They told me I needed to go to the bank so I flew back down to FL and went to the back per their request and was only told that they will not take a payment and the only way to make the payment is by mail in full and I can’t make payments. I told them i want a paper trail and why are they making it so hard to make a payment especially when I tried by calling and went to the bank. They wouldn’t set up a payment plan or nothing. Long story short I couldn’t make the payment because I didn’t feel comfortable via mail since I had horror stories and didn’t trust it and by them being difficult I didn’t trust them. So they also closed my credit card. I’ve been making my credit card payments for months then just last month they did the same thing with my credit card account. They won’t allow me to make my credit card payment even though my overdraft was on my checking account. This is the worst bank and this should be Illegal. Even a collection agency give you a chance to make payments and it’s not like I’m NOT trying they just making it hard. I can’t paying online, at the bank. I can only call a certain number (if they answer) and they charge a $7 fee each time Or via mail and I’m sure they can lie and say they never got it just like all those months I was paying my credit card payments my balance NEVER moved. Smh"

"I have been with this credit union for over twenty plus years and I am telling you I have NEVER been so frustrated and disappointed! The new upgrade and the customer service has been ridiculously ridiculous. I had some issues with my debit card and it's like they are refusing to give me a new card. It is going on three weeks waiting to get a replacement card, in the meantime I'm getting threatened by consumers to be sent to the credit bureau. I have to find another credit union if I don't get better treatment as a member."

"I’ve been a customer for well over ten years now and the changes that have been made recently are horrendous. I. Called in today 11/12/2023 to inquire about why the 300 dollar payment I made have not posted to my account as of yet and my purchases are declining. Marian in card security asked my for my complete name last four of my social and the three numbers on the back of the card. I asked why and she told me I could contact the bank tomorrow. Needing to complete my purchases I gave her the information she requested she put me on a long wait then came back and asked for the last four of my account number. I gave that to her and she advised it was wrong. I asked speak with the supervisor after a long hold the supervisor got on the line and Yanira (supervisor) got on the line and was knowledgeable about the situation. She asked the same security question and I explained it to her that this information came from the app she advised the app was either wrong or their system is wrong and she couldn’t verify either one. She was able to ask me a different security question and we completed the call. They still weren’t able to see where my payment went and advised that I needed to speak to cardholder services which is not available on the weekend, even though the option was available through the automated system. The wait times to contact a customer service representative during the weekday have been well over 40 minutes. I need to find a new bank because their services have gone down. Does anyone have any suggestions?"