Tous Jewelry

"I love TOUS and a try to go to Dadeland to save myself a ride but I am starting to believe it is worth going to other stores and see if they have a better service. The “sales” people here are very rude. I am not surprised that other people have complained. I go to this store a lot thinking it will get better but it doesn’t."

"This is not Tous, is a franchise they don't have repairs during Xmas and the staff is really rude."

"The so called "sales women" at this location are so rude and I am not even sure how they are employed as clearly they have no clue how to be hospitable or want to even help fellow customers! I have tried on 2 different occasions to make a purchase at this location and end up leaving because the women are so RUDE and only want to speak english!!! Be aware and your probably best making a purchase online and definitely not in this store!"

"On late September I went to Tous Dadeland and I bought two sets of earrings. One, they have available at the store. The other one, I had to placed an order for store pick up (home delivery wasn’t an option). It’s been more than 20 days since I placed this order. I called the Dadeland store today and to my dismay the phone number is out of service; so, I called headquarters (rational choice) I speak with this woman, who then tells me, “The store is close for renovations” (I was never told this; never once contacted via email or phone) so if I don’t call the store I would’ve never know this! So calling headquarters; this useless woman tells me “you have to wait until the store opens back up” I’m. Sorry. What now! I asked if they can ship the item directly to me. The once again useless woman tells me “we don’t have access to their inventory” doesn’t offer a solution, doesn’t tell me when the store is opening again. In other words she has zero beneficial information to offer me. I love Tous. I’ve been a fan of this brand for years and due to the fact that Bloomingdale’s closed down at The Falls I now have to go through this unfortunate process to get the jewelry that I love so much. I am truly disappointed with their lack of customer service. This is an international company who can afford to train or hired better employees to serve their customers."