Mayors

"I had an amazing experience buying my watch , since this is my first time buying this brand Carmen helped me a lot answering all my questions and concerns about my transaction. I am beyond happy with Carmen’s services!!"

"My husband and I have been customers of Mayors for many years and we can truly say that Adiel has given us hands down the best customer service experience out of all Mayors locations. While many other sales reps in the world of luxury goods are not approachable and even have an entitled demeanor, Adiel is humble and personable. He understands that every transaction deserves his full attention and commitment and he is not trying to push something on you. He really loves his job and has a way of connecting with the customer and understanding our needs while also providing valuable information so that we could make the best purchase decision. The first time we met him my husband ended up buying a great pre-owned Rolex GMT Master which he is in love with. Three months later last week, we went back to Adiel and purchased a brand new Rolex Daydate with diamonds for myself. While every other Mayors rep in Miami was quick to dismiss me and told me to forget about getting my hands on a new Rolex, Adiel worked with me to make sure I got my dream watch brand new! Thank you Adiel!"

"If I could 0 stars I would! Terrible service with E- Commerce! I purchased a watch for my husband online for our anniversary. Once I got the watch on 12/25, someone emailed me from the virtual boutique department asking if there was a special occasion. I mention it was and the dates(12/18)They didn’t mention anything on the small window of return I had. I thought like every store, it was a 30day policy. No it’s 10 days. So now when I called Client Services this morning to ask how the return process goes they tell me I can only exchange the watch after 10days. I told them this was a gift I was not informed of this policy to please take that into consideration. I sent pictures to the e-commerce depart manager showing that watch is brand new and they still insist I can only exchange it. You think I want anything from Mayors after this? My husband doesn’t want it or any watch! The watch is in brand new conditions, just how they sent it. How to ruin my anniversary with this… nobody wants to help me! Never shopping with mayors again! Terrible e-commerce service!"

"I recently purchased a watch at Mayors, and the experience exceeded my expectations. The Maria Cristina’s knowledge and professionalism helped me find the perfect timepiece, and the store's elegant ambiance added to the overall luxury feel. The selection was impressive, and I appreciated the attention to detail during the buying process. Mayors truly delivers a top-notch shopping experience for watch enthusiasts. Ps she makes awesome coffee"

"I just visited the store for the first time and I honestly felt like at home. The experience was fantastic, I had the pleasure to have Maria Cristina Cuenca as my sales associate, and I highly recommend her. She’s extremely knowledgeable about watches and really takes into consideration what the customer wants, she takes the time to really connect with the customer and help on finding them their dream watch. I highly recommend the store and Maria, I will be definitely coming back!"