KP Jewelers 901 US Highway 27 North, Sebring, FL 33870

"They put on a weak ring guard that fell off. When told about the situation, they vehemently denied that they ever did the work. It had only been a week."

"Great customer service! My husband bought me a pair of earrings for Christmas and one kept falling out. Had it fixed but fell out again and lost it. We went back in a few days later and left with another pair of earrings that I’m am very happy with for the same price of the original purchase. Can’t say enough great things about this business. Highly recommend."

"I just had one of the worst customer service experiences I've ever had in my life. Unwarranted public humiliation is no joke. It is disappointing to say, but this is a first negative review I've ever left for anyone. This was not a matter of cost or convenience. I brought my Citizens watch in for a band repair. The little loop that held the band down was broken on one end. I thought maybe Ken might have had some sort of leather glue that could secure the end back down. Rather than him saying that he could not repair it, he cut it off and put a loop on it that was not remotely close to the color of the band that was on the watch nor was it secured. The band was chocolate brown. The loop was golden tan. Although I was upset that he completely cut the loop off without my permission or informing me that he was going to do so, I did not say anything. I politely told him that it did not match, and that is not what I was looking for. I asked him if he had any other Citizens bands that I might buy (that would replace the now permanently broken one). He pulled out a couple of bands that were not a close color, nor were they Citizens. If he didn't carry Citizens bands, a simple no would have sufficed. Rather, he yelled at me and told me to get out and repeatedly screamed at me and told me to get out. In shock, I said nothing and slowly began backing out of the store. When I got close to the exit, he yelled at me to come back. He snatched the ring loop off of the watch and yelled at me to get out. This man was not provoked, and by no means did I remotely deserve this treatment. I used to go to Ken when he had that little shop in the back of Sears many years ago. He was always kind to me, and i respected him. I will never go back to that store again. I will never recommend anyone to go to that store and receive the same treatment that I received there today."

"Have had several watch batteries replaced here. Courteous and efficient. When one of my watches did not work correctly, they put another battery in, even though the battery showed it was fine. Nice selection of Jewelry too. Plus as an added bonus they work on antique clocks and watches."

"Wonderful experience in getting my watch fixed. It needed a specific pin, they had and completed the work quickly. Excellent cost and great customer service. Highly recommend them!"