Jewelry Design

"The customer service at Jewelry Design is beyond amazing! Jay and the rest of the team go above and beyond for every customer! We wouldn't buy from anyone else!"

"I have found the staff of this store to be courteous and very helpful. The assistant manager, in particular, was extremely knowledgeable and answered all of my questions without delay. I will definitely return for future jewelry needs."

"Today I went to your store with my future daughter-in-law to pick up the engagement ring my son purchased for her. After wearing it a few months she felt the center stone was loose. She had to leave the ring because the jeweler wasn’t there. She was told over the phone the jeweler looked at it and it was fine/not loose and she could come pick it up. I was there to just give her my opinion and when the saleswoman handed us the ring I inspected it and it looked perfect. I wanted my daughter-in-law to be reassured so we politely asked if we could ask the jeweler a quick question. He looked up at us as if he was completely annoyed and had the audacity to say he was too busy. He begrudgingly came over and said there’s nothing wrong with the ring and went back to his chair. To say treating a customer like this is unacceptable is an understatement. How is treating a customer this way even allowed. It would be impossible to refer anyone to your store and for sure we will never come back. Response to reply: Just to make sure there is no misunderstanding..my daughter-in-law loves her ring. The experience purchasing the ring was wonderful especially with Michelle as our salesperson. Having been in the jewelry business myself I understand the importance of good customer service. You can check your video as you like but you can’t defend simply wanting to ask the jeweler a quick question and have him look at you as if he didn’t want to be bothered and state I’m very busy. He did come over for 20 seconds with no smile and said the ring is fine. You can defend that kind of behavior if you like but we both walked out feeling shocked and confused as to how we were just treated. At least call it what it is."

"Took my wife here to pick out a new piece of Jewelry. The place is small, but the people were friendly and willing to come down in price. Still decided not to buy. The size of the shop makes it difficult to find something due to limited product. When my wife asked about a blue sapphire necklace they kept referring her to created gems, but that was not what she was looking for. Response to reply: I have the correct store as it was on the business card provided. The necklaces were shown on a monitor on the far counter."

"I recently purchased a piece of jewelry from Jewelry Design in their Southern Trace location and I couldn't be happier with my experience. The customer service I received was exceptional, and I particularly want to shout out a sales associate, Ardis who went above and beyond to help me find the perfect gift for my wife. Her knowledge of the products and keen eye for style made the shopping experience enjoyable and effortless. She helped me find a piece that was so unique and my wife was absolutely thrilled with it. I highly recommend Jewelry Design for anyone in the market for high-quality, stunning jewelry, and a pleasant shopping experience."