a Diamond & Gold Exchange 13 Eglin Parkway Northeast, Fort Walton Beach, FL 32548

"Thei estimation is a joke dont waste your time"

"We found ourselves in a financial situation and we took some silver to see how much money we could get for it. I can't say enough good things about the people who work here. Walter was a very nice person and empathetic to our situation. I will definitely go back if I have anything else to sell."

"Hopefully others have a better experience than I did. I took my ring to them to have the setting replaced and resized. I left it with them on Friday June 16th. I was quoted verbally by Herb (the owner) that the setting was under $100.00 and the resize should be around $15.00. He stated they would have it ready the following week. I called that following Thursday June 25th to check in and see if it was ready. They stated the setting has not arrived yet and should be in the next week. Again I follow up with them the following week on Wednesday June 28th and I’m told the setting is now on back order and should be in the following week. (I get things being on back order and it’s the new normal) I call back on Thursday July 5th to check in and see if it had arrived. Walter (the manager stated they’re closed this week for the Fourth of July and to call back the next week… Again I call back that Wednesday July 12th and the tell me my ring is at the jewelers and the wrong setting was ordered… So they will need to reorder the correct setting. (We’re already 33 days in to the original 3/5 days I was quoted.) I finally get a call on Tuesday August 1st that my ring is back from the jewelers and I can pick it up. I arrive and put my ring on for it to be the wrong size. Herb (the owner) apologized and stated he would have it resolved and would be ready by Friday August 4th. I come in that Friday after work to find out it still had not been resized (still a 1/2 size to big) … The lady (I forget her name) stated she had not been informed this needed to be done, since she is the one who sets these up with the jeweler. I said I just want my ring back since they’ve had it for 50 days now and it still is not correct. The invoice showed $217.00 which I said was not what Herb had quoted me prior. She said he’s not in and could not change this pricing… I explained I should not be charged for a resize since this hadn’t been done or done correctly. She still stated I had to pay for it since it was on the invoice unless the owner changed it…"

"Wonderful people with excellent customer service. Fair price for my jewelry and will answer any questions you may have. If you are into great customer service, you will get it here. Thank you."

"I've used their service for over a decade and a half. Buying jewelry, gold, and silver. They also buy precious metals. Great people and service. You can trust them."