Boathouse Discount Marine LLC 5615 Blanding Boulevard, Jacksonville, FL 32244

"Being a loyal customer gets you nothing here. I have shopped here for years and until recently I've had zero complaints. But I just bought a set of guide posts for my trailer and was sold a set of mounting brackets that I was told by staff would work. They didn't so I went back to get a refund. I was initially denied because I opened the package, I'm not sure how I was supposed to know they wouldn't work without trying to install them. The manager told me the brackets were only for the posts they sell, I told them they I bought the posts and brackets from them and showed them the receipt. The manager called someone and after said I could get a refund but would have to pay a 20% restocking fee. Why should I have to pay for something they assured would work. I spend about 1000$ a month in this store restoring boats and trailers but never again. This type of thing is what is destroying small businesses, this is probably why they had to close one store already, lack of loyalty to repeat customers. I will take my business to someone else that value my repeat business."

"This place is great! I love a locally owned business with the most helpful and knowledgeable staff ever. All my trailer parts were properly sourced and allowed me to complete my job ahead of time and the specific paint I purchased was perfect."

"It has or can get what you need. Don’t waste time at west marine."

"This place is not a company you want to waste your time buying "Discounted" items from. Definitely NOT discounted! If anything it's "Defected" items. My hubby purchased an item there not to long ago and it was defected. When we tried returning it, they refused to refund us our money back or offer to help in any other way. People who work there are not helpful and are very RUDE. Don't support this company. Save your time and money and go elsewhere."

"This is a wonderful place to shop for all your boat needs. The owner is a wonderful positive soul. I hope you get the opportunity to meet these wonderful people."