NXTPoint Logistics

"Suddath was contracted through the military and used Coleman allied for our move. This entire process from start to finish has been a nightmare. If I could give Zero stars I would!!! I wanna start by saying this was the absolute worst move I have ever had! This company was extremely unprofessional and unprepared! For starters the driver arrived at my home at 8am but didn’t start until 1pm because he didn’t bring any packing supplies! He brought nothing for my move. I had a 5 bedroom 3100sq ft home and he arrived with a 26ft uhaul truck to make multiple trips to where the actual moving truck was parked. My items were incorrectly packed and nothing was inventoried properly. The driver didn’t speak English so it made the experience 10x harder as he couldn’t understand my concerns! The packers had to switch out because of how unprepared the team was, therefore they didn’t finish backing my belongings until 6am the next morning, after me and my husband repeatedly told them that we had to get on the road at 4am the next morning. Needless to say we were late getting on the road. Upon arrival of my shipment, several of my items were broken, damaged and missing. Nothing was packed properly , nothing was wrapped properly!!!! Thousands of dollars worth of items were ruined! They broke my crystal chandelier because they just through it in the box, manicure tables were torn apart even after telling them that the glass top doesn’t come off, etc. they left my grill, then went back to get it and never delivered it to my home. I don’t even know why the military continues to contract with them! They are the worst and most unprofessional and this experience has been a nightmare! My children’s beds can’t be put together because pieces are missing and the screws are nowhere to be found It looked as though things were just thrown any which way onto the truck. No one at this company has been of any help, and actually the dispatcher blocked my number after I called to make a complaint! So unprofessional and I will definitely start a lawsuit if needed, as a matter of fact, it seems as if though the only time I get traction on my case is when I tell them I’m moving forward with a suit, and that shouldn’t even be necessary!!! It’s ridiculous!!!"

"The shipping/receiving office is in the middle of the facility and not at the first set of doors that says dock 1-4. The young lady in the shipping office was friendly and informative. Fairly quick getting unloaded."

"Suddath was contracted to store/move our household goods while my family was stationed overseas. Upon returning to the US, they managed to lose our custom dining table and one of two matching couches. They refused to look for the missing items. They are refusing to pay the full replacement value of the table, and want to only reimburse the depreciated value of the couch, but because it's part of set that is no longer available for purchase, I literally cannot replace just one couch - it's not available. Worst move ever. Do not use Suddath. And if you have any say, push back if the military is contracting them for your move!"

"My experience with the move last year was decent. I had scheduled move during the 2022 summer which is of course a busy time as expected. the wait times were exceedingly high, prices were high considering the size of shipment. Plus, the desk table was broken and insurance claim was processed soon. I would have to appreciate Tina's effort in making sure I didn't have to wait for over a month for the shipment to arrive."

"Absolute worst company I’ve ever been forced to move with by the military. The shipment of my HHGs showed up two weeks late, followed by some of my stuff never even showing up. They completely lost my mattress with adjustable base (that cost me $3000 all together with receipts to prove it) and their settlement offer was 50% of that. Just a bunch of incompetent thieves. I hope all the worst things that can happen to a company and their employees happens to everyone who works here."