The UPS Store,

21301 S Tamiami Trail #320, Estero, FL 33928, United States

"This store was very pleasant to deal with. I was able to mail my envelope Certified and return an item to Amazon without any issues."

"If you use this UPS store expect to wait in a line that goes out the door. I waited in line for 20 minutes and ended up leaving because I still had at least 7 customers ahead of me waiting. I saw 4 different workers while I was waiting but only one was helping customers. Maybe find a better system so you don’t have people lined up out the door. After reading other reviews clearly this UPS is NOT RECOMMENDED as everyone else seemed to have a horrible experience too."

"If I could give ZERO stars 100% would. 4 employees. Zeros greetings. Zero personality. Go to 1 who can only do returns. She says go to someone else she can't do all types of returns. 10 min wait for the next lady to charge a $3 fee for a Amazon return. When Amazon advertises only a box needed. Next ups store had no issue accepting the return, at no cost."

"Every time I go into this ups the staff are talking amongst themselves or on their phones while we customers wait. I am sure Amazon returns bog them down but ups is contracted to them to handle this. I recently returned a small rug. The instructions were to just roll it up and tape it together. They insisted that I wrap it in plastic. No problem until I found out that would cost $31 ! I went to Publix and got some press and seal. I was asked to leave the store because preparing a package isn’t allowed. I took my stuff outside in 90 degree heat. Then a small miracle happened. A guy in a truck saw what I was doing. He jumped out of his truck with a roll of shrink wrap! Took the package into the store and returned the rug. I avoid this store. Horrible customer service."

"When I was looking for a UPS Store near me, I saw this location had 1 star, but I thought that it was certainly a mistake, because the location that I typically go to is nothing but phenomenal. Since I only needed to drop off packages, I figured I would use this location anyway, because I figured how bad could it possibly be. Well, their customer service is horrible! The older of the two ladies behind the counter seemed extremely bothered to have to help people. I will never go back to this location again, and these reviews do not lie."