Enterprise Rent-A-Car

"It was a pleasure doing business with this Enterprise company. The staff were very helpful and welcoming. Very respectful to patrons. This will always be my go to place when I need a rental car."

"I was extremely disappointed with how we was treated when we came into exchange a vehicle with national/enterprise! The men that was working on 01/20/24. Was the most rudest employees I have ever met in my life . They allow people to go in front of us when we was there first! We felt unwelcome and very unsatisfied with there customers towards us .. we had gotten a flat and was told to come to this location but never thought to be treated this way . Unbelievable to those two men working . Then made us leave with the car to fill it up on a spare tire."

"Very disappointed! Reserved car online the day before and when got to airport, agent said there were no cars available. Didn't offer any help whatsoever. Asked why didn't notify me thru email,text,phone and shrugged. Also didn't offer to find car for me. Went on phone & called rental place & they reserved car. But, then someone else called back in few min & said didn't have any cars. Why didn't they just say in 1st place instead of taking all info etc. and wasting more of my time. In the end Uber took me where wanted to go."

"Awesome experience, brand new mid-size, super courteous and fast agent. Pick-up and return was a breeze. Straight-up pricing."

"We rented a Dodge Durango in Indiana to drive to Florida and back. On our way down, we got a flat in Florida. We were able change the tire with assistance from a local Road Ranger (Thank God!), but the tire was a temorary spare. We still had 4 hours of driving to do to get to our destination. Enterprise Roadside Assistance sent us to Gainville Regional Airport stating they had an equivalent rental for us. Upon arriving, the Enterprise Representative stated he could clean up a mini van for us. My husband, who is driving, is 6 foot 5, and needed a larger vehicle to fit in. He asked if there was anything bigger, but the representative said a mini van was the best he could do. He asked if the vehicle had a full tank, to which we replied no.I stated that we drove over 57 miles on the spare, and the manual instructed no more than 50. He said," Well, I guess a couple more miles isn't gonna hurt then." They stated of we did not fill up the vehicle, they would have to charge us for the difference. The staff there were not sympathetic to our situation, abrasive in their communication, and confrontational with their attitude. I have always rented from Enterprise, but I think this will be the last time."