Naples Cyclery

"Just had my bike serviced there. Completely went over bike, replaced.wheel w cracks in it (that they showed me after). New chain, new casette. New handlebar grips. (I ride up to 60 miles a week). Bike is riding like brand new. Best overhaul I have had on that bike.They have serviced my my bike in the past, and I am always quite happy with the result. They are very accomidating as well."

"Highly recommend the bike fitting with Greg! The staff is super friendly, and helpful! Glad to have found a wonderful shop for all my cycle needs!!"

"Had a great experience getting a bike fit done with Greg Pelican for my new tri bike. He is professional, knowledgeable and provides a fantastic service. My fit included before and after video and a table of measurements I can use for other bikes. I was ready to go even a little more aggressively into aero after a week and Greg was accommodating and made further adjustments for me without incurring another charge ( I believe you have 60 days from the fit to make further adjustments if needed) . I highly recommend this service- both as a competitive triathlete and as a physical therapist. You will be faster- and more efficient. Money well spent!"

"The Naples Cyclery is an amazing place fir sll bike related needs. You can get bike advice, buy bike gear, service your bike, and even have some beer and food!! The staff is extremely nice, professional, and knowledgeable. The service team is always so helpful and fix your bike very quickly. Best bike shop in town!!!"

"After having high hopes, ultimately disappointed in the level of professionalism, courtesy and unethical business practice. I took in a Brompton for service. I was told the service would cost $80. When I picked it up a week later, three days beyond what they said it was going take, but that’s OK, I was charged $130. I asked what this extra was for and they said it was for extra service time and new handlebar grips that were required because the cables for the brakes and gears had to be reoriented… for some reason. I was confused but paid thinking they ought to know what they are taking about. I took the bike outside and tried to fold it - it is designed to be folded, that is the whole point of the bike. The cables were now in the way. The bike could not be folded. I took the bike back inside and they took a look and ultimately had to take the (new) grips off once more, put the cables back where they had came from so that the bike could again be folded. No mention of reimbursement of the unnecessary service cost and grips. I have reached out by telephone to discuss this with the service manager and by email several times and I’ve never had a response. In summary - nice people but overcharged for unnecessary work done and poor communication."