Oakley Vault,

4971 International Drive, Orlando, FL 32819

"The staff were very professional, courteous, and knowledgeable. I definitely recommend this store to everyone and I will definitely return in the near future."

"WORST Customer Service Ever!!!!! I went there to purchase a specific sunglasses, and I asked for the return policy, which is 30 days with receipt. Since I was not happy with the purchase, I went back for an exchange or a return before the 30 days period. Since I couldn't find what fits me, I asked for the return. They tried their best of NOT doing the return, then they asked for the credit card that I used for the purchase. I said that I paid with Apple Pay, I do have the card with me, but since it was Apple Pay, then the last 4 digits of the credit card wont be the same as the receipt. But, they said NO, they wanted the actual card. I kept explaining to them over and over that for security, once you pay with Apple Pay, the receipt would have a different 4 numbers, but once you do the return, I should get my money back. I even opened my credit card app to show them that this specific transaction was on that card, But just like talking to the WALL, they wouldn't understand, or just trying their best for not returning the glasses. At the end, they said that I should call the credit card company to verify the card, which I did, and the agent confirmed that those 4 digits are for the same card, and they still refused to listen. The funny thing is that the credit card agent himself told me: I can't believe this, I can hear how stubborn they are- just don't worry about it and will dispute the charge, which I did. If I can give this store a NO Star, I would because they don't even deserve 1 star. Not to mention how racist they are if you are not Spanish."

"This store are excellent and great in customer service. Wesley was very accomodating and willing to assist the customers. My shopping experience was amazing and very satisfied of their assistance. Thank you"

"Amazing customer service, the associates were really helpful and friendly. The manager Wesley was very informative and looking for all my needs. Recommend at 100%."

"Joey was a breath of fresh air in an otherwise declining customer service environment in general in 2022. Far too often we are confronted with subpar customer service, however, he far exceeded my expectations. His product knowledge and customer service were exceptional. This man is an asset to your company! Keep up the good work brother."