McGills Custom Counter Tops Inc 1259 West Adams Street, Jacksonville, FL 32202

"Ordered countertops for our kitchen over 2 months ago.never got a call that they are ready.Have made numerous calls several times a day,even at different times...no one ever answers .you can not even leave a message because it says the users mailbox is unable to receive new messages.I don't know how you can run a business like that."

"A first class service from a first class company! A special mention for Barry, Jonnie and Duane for their assistance throughout!! I am a well happy customer and will not hesitate to use McGills Custom Countertops again!! Tell your friends “these people are good AND very reliable”. Thank you all!!!"

"Professionally Poor Customer Service, Multiple conversations and visits over multiple days lead to missing pricing, doubt of manufacturer still producing design, etc. leading to delays and promises to return calls that never came. After a week of back and forth over simply purchasing laminat, I went to their competitor, they answer all my questions, made a few suggestions to help me, where very professional and had 15 pieces of my "rare" design dropped shipped from the manufacturer in 3 days. Best of luck on your transaction........."

"Terrible and rude customer service. Had to call literally for 6 weeks from start to finish to see if our order was in. Every single interaction with any employee was extremely rude. If we were not on a deadline to get the counter tops in, we would have for sure went somewhere else. Do not recommend! Not to mention all the back splashes were the wrong length and my husband had to cut himself. (Because there was no way we were going back to deal with the unprofessional customer service!) Also, they do not tell you that they do not cut the sink hole for you."

"Our contractor made all the measurements and drew up the dimensional diagram, sent it in to McGills for a price estimate. Mom and I drove over to select the laminate material. It was finished in the time frame given, and our contractor picked it up and installed it. It looks great and has been really durable."