About Floors n More

"We hired About Floors n' More in Jacksonville, Florida to remove our tile and carpet and install LVP throughout our condo. We were unhappy with a number of things including but not limited to their contractor damaging the drywall to the point much wider baseboards had to be installed to cover the damage throughout the entire unit. One of our contractors pulled back the flooring and told us there was a vapor barrier but no sound barrier as required by our HOA, requested by us, and on our invoice, and then most annoying, this sound is throughout the condo and very loud even when walking in socks "quietly". We've been told by other contractors it was likely because the floors were not properly swept and prepped ahead of time. We have photos showing chunks of debris all around the cabinets that should have been swept up. We complained to About Floors n More and did not pay them the remainder. Their response was to file a lawsuit (we've already paid them close to 50%). We will let a judge decide if what is in this video as well as our extensive photos are acceptable or not but we wanted other consumers considering them to know that they believe this is acceptable and instead of working to remedy it, sued us to pay them for work we don't believe was done correctly nor fully. Caveat emptor. Video is on YouTube under the title: About Floors n' More, Jacksonville, Florida: Our LPV install that has us headed to court. Attached photos include: toilet left in shower as we were ready to move in. One of dozens of documented images of drywall damage from failing to score the drywall. The new baseboards instantly popping off the wall. The trim that was in tact prior to their arrival and not afterwards. Editing to add a photo and note we pulled back additional flooring and see the adhesive strip was never pulled off which is probably another big reason we are having so many issues with sound/crackling. How can someone be so incompetent as to not even take a second to pull off the adhesive? In doing so we also confirmed that in yet another location, the floor is not level underneath and has a lot of unswept debris. Also the owner did *not* make any attempt to remedy the situation. Instead they gave us bogus excuse after bogus excuse for why the crackling was happening in the first place. Looking forward to our court date."

"About Floors N More has an extensive product selection for house remodeling at competitive prices. However, we praise the professionalism of Liz Rhoden from our first visit and throughout the process of purchasing and installing engineered wood flooring. We had a major water leak which led us to change the flooring for the entire house. Liz went above and beyond to help us through the task of identifying and separating insurance claims and personal bills. It seems simple but it was lots of work. Liz was attentive to all the details to make sure that we received excellent service. We love our new flooring, thanks to Liz."

"We purchased laminate wood flooring to be installed throughout the house. Richard at the main store was awesome and talked us through the process, advising us on product and installation. The project took 3 1/2 days for the installers...my wife and I moved furniture prior to and each evening in preparation for the next day's room(s). The installers were prompt and professional and any items we saw that needed addressing were handled immediately. There was no item left undone. I was particularly impressed by the installation in front of our stone hearth...they did an awesome job. We conducted a final walk-through with Doug, the QA rep, and are 100% satisfied with the effort. I would definitely use About Floors N More again for my flooring."

"We worked with Liz to get flooring for our sunroom after a major debacle with an online company. The experience was great. We just purchased tile for our master bathroom project. Liz was again great in helping us pick out colors and materials by listening to what we wanted. They have a much better selection then the big box stores and the prices are comparable."

"We are so in love with our new hardwood floors. Everyone was so professional. We are returning customers and we are once again very happy with the results."