Ferguson,

800 Entera Dr, Panama City, FL 32401, United States

"Unprofessional customer service. My husband was rudely cut off while trying to explain what we needed meanwhile two other employees were shaking their heads in the back. Once he explained what we were looking for despite being cut off from talking he said oh yeah I got that. My husband left without purchase due to the unprofessional attitude of the employee. I then talked him into going back in the business as we were told we couldn't get the part anywhere else. The same employee asked him what he needed and sat right down without a care after he told him what he needed again. Three other employees standing around with no attempt to cut in and help when it was obvious the employee that was "helping" was doing his job poorly. Bad business. I will never recommend or consider spending money with them!"

"They were quick courteous offered help and make sure I got what I needed, they treated me like a royalty. I think all the staff is great"

"I’ve shopped there several times over the past year. And EVERY TIME I run into one problem or another. Either they don’t have the right product, returns can take months to be credited, attitude from the counter guys when trying to return something. They lack in modern fittings, customer service and processing returns. And I always end up going to Home Depot. I’ll save myself the hassle from these guys and stick with the big box stores from now on."

"Very helpful employees. Although they didn't have the part I needed, they offered to order the part if I couldn't find it locally. Even printed out the part page so I would have the part number. This actually helped my find the part elsewhere so I was certainly pleased about it. Thanks!"

"I've been a contractor for years and have never been treated as poorly as I was at this location. Other locations have gone out of their way to make sure I was taken care of and any questions answered. I called in ahead and even got the part number I needed and made sure it was in stock. I drove 30 miles one way in a storm and was met by a guy on a cane working the counter. I asked him a few questions that I feel he should have known the answers to and received a blank stare. He had NO IDEA! I gave him the part number and quantity that I had called ahead for and asked him to verify it was what I needed. Again, blank stare. I get all the way back to my job and guess what? WRONG FREAKING FITTINGS! I will be going to Ft Walton from now on! If you venture to the Panama location, you better know what you need or you'll be out of luck too."